Will E-mail redirects still work after Greenby migration?

Byron · Tuesday

I tend to use "example@plusnetusername.plus.com" as e-mail redirects to the preferred e-mail addresses of the users (including my own), nearly always an external e-mail provider e.g. proton, tuta, gmail etc...

This feature would like to be kept as many external website logins requiring e-mail address, use the ...plus.com addresses.

I haven't seen any assurances that the forwarding / redirect service will be preserved after the migration - will redirects as set-up be preserved, and if so, will redirects be ported to greenby and also be managed there?

Townman · ‎22-08-2007

@Byron

A warm welcome to the forums.

The in principle answer to your question is "Yes". I have inspected one of the test migration accounts and seen the redirections configured and configured new ones. So in principle the set-up is preserved.

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Byron · Tuesday

Many thanks for the reassurances.

Yes, "See you there" 😁

Townman · ‎22-08-2007

Following the resolution of a gremlin late today, I have just finished a re-test and can confirm that aliases and redirects and catchall appear to be working as would be expected.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.