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When does my PN email address become active?

kanda
Grafter
Posts: 30
Registered: ‎17-11-2013

When does my PN email address become active?

When should my Plusnet email account become active for "external" emails - is it at the same time that my broadband becomes activated? I've tried to test the email addresses using my present ISP's webmail but get the following error - These recipients of your message have been processed by the mail server: (edited); Failed; 5.4.3 (routing server failure).
6 REPLIES
RPMozley
Aspiring Pro
Posts: 1,118
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: When does my PN email address become active?

It won't become available until your broadband account is active, in the automated process but if a member of PlusNet support is kind enough it might be possible to activate the email access early in the interim.
That's RPM to you!!
kanda
Grafter
Posts: 30
Registered: ‎17-11-2013

Re: When does my PN email address become active?

Thanks for that.
kanda
Grafter
Posts: 30
Registered: ‎17-11-2013

Re: When does my PN email address become active?

Still no joy receiving emails despite my b/b now being activated  Sad. Have raised a ticket about it but no reply yet.
RPMozley
Aspiring Pro
Posts: 1,118
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: When does my PN email address become active?

You might need to log on to the members centre and visit the email settings area (found here). It may need to go through a few initial settings to get things running for you - as another customer recently on the forums had to do this.
That's RPM to you!!
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: When does my PN email address become active?

From what I can see your mailboxes and mail records are now set up correctly so you should be able to receive and send mail now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
kanda
Grafter
Posts: 30
Registered: ‎17-11-2013

Re: When does my PN email address become active?

Yes, thanks Chris, the problem was caused by myself, I hasten to admit Embarrassed Hopefully I think I'm a bit more clued up now Roll eyes