When does my PN email address become active?

[#1]

When should my Plusnet email account become active for "external" emails - is it at the same time that my broadband becomes activated? I've tried to test the email addresses using my present ISP's webmail but get the following error - These recipients of your message have been processed by the mail server: (edited); Failed; 5.4.3 (routing server failure).

[#2]

It won't become available until your broadband account is active, in the automated process but if a member of PlusNet support is kind enough it might be possible to activate the email access early in the interim.

[#3]

Thanks for that.

[#4]

Still no joy receiving emails despite my b/b now being activated  :(. Have raised a ticket about it but no reply yet.

[#5]

You might need to log on to the members centre and visit the email settings area (found here). It may need to go through a few initial settings to get things running for you - as another customer recently on the forums had to do this.

[#6]

From what I can see your mailboxes and mail records are now set up correctly so you should be able to receive and send mail now.

[#7]

Yes, thanks Chris, the problem was caused by myself, I hasten to admit Hopefully I think I'm a bit more clued up now