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What is the email address for reporting Phishing/Scam Email to PlusNet?

Community Veteran
Posts: 18,014
Thanks: 1,686
Fixes: 19
Registered: ‎06-11-2007

What is the email address for reporting Phishing/Scam Email to PlusNet?

I have had a couple of emails, addressed to my email address with PlusNet, that "purport" to come from PlusNet,

See below

 

I searched on the net, for reporting phishing emails on PlusNet, and was directed to a page, that then said, that the page had been removed, as the information on it, was either out of date, or no longer relevant..  and no link to an updated page, indicating that PlusNet have not, as yet, updated the page, or have anything "relevant" to say about how to contact them regarding phishing emails.

 

I also searched for an email address to report these phishing and scam emails to PlusNet. using the following search criteria on Google...  Plusnet Customer Service Email address   

the first response is this....

 

___________________________________________________________________________________________

 

Contact | Plusnet

https://www.plus.net/home-broadband/contact/
Use Live Chat, email, phone or send a message to contact us. ... Our award-winning customer support is available 7 days a week. Contact customer services or ...
 
_____________________________________________________________________________________________
 
Note the wording... email.............  so I clicked the suggestion,... but after searching all the options the only email address I could find was one for the Media to contact Plusnet pressroom@plus.net 

 

so much for... "our award winning customer service"........

 

Other companies with a large ( or any ) customer base, provide an easy to find "spoof@ xxxxxxx" email address  (or similar) so that their customers can report the criminal activity to them....

 

PlusNet does not seem to provide the same level of Customer Service on this point, and by not doing so, they are, by default, approving of, and assisting the criminals to carry on sending the phishing emails.

 

If there is an email address to contact Customer Support, or just to send these messages to PlusNet for action, then it should be made more obvious under the "Contact Us" button  on the top of all (?) pages of the website. 

 

PlusNet keep banging on about "we`ll do you proud"... but this is a failure they should not be proud of........

 

Because I could not find it, and as a warning to others who may think this kind of email is genuine, I am posting those that I have received in the past few days. in the hope that PlusNet will be able to do something that other companies do with the "spoof" emails they receive from their customers.

 

Yeah, I know it is not addressed to me personally, but it is signed  "Customer Support"

 

My email address has been corrupted by XXXXXXXXXXXXXXXXXXXXXX for safety !.

 

_____________________________________________________________________________________________

 

From - Sat Jul 09 23:25:58 2016
X-Account-Key: account1
X-UIDL: UID27008-1191341690
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
From: Email Alerting Service <unquarantine@quarantine.plus.com>
Subject: Alert:  An email addressed to you has been quarantined
To: xxxxxxxxxxxxxxxxxx.plus.com
Date: Sat, 09 Jul 2016 23:19:07 +0100
Message-Id: <4539e25e3b53c5df92379197c531394d@ryannavarro.com>
X-Antivirus: avast! (VPS 160709-0, 09/07/2016), Inbound message
X-Antivirus-Status: Clean

Dear Plusnet Customer,

You are receiving this mail because you have an active virus-scanning
service, and either a banned file extension or an email containing
a virus has been sent to your address.

The mail was sent to you from:

*       "FedEx International Economy" <angel.costa@ryannavarro.com>

The subject line of the mail received was:

*       [-SPAM-] Delivery Notification, ID 000380934

In order to protect you, this email has been stored on our servers
and quarantined.  If you wish to retrieve this, please send an
email to unquarantine@quarantine.plus.com containing the following information;

----------------------- SUPPORT INFORMATION ----------------------
Quarantine-Id: 51f92ffbb1fb0f51fbc096ff95b038f55174
Message-Id: <4539e25e3b53c5df92379197c531394d@ryannavarro.com>
To: xxxxxxxxxxxxxxxxxxx.plus.com
----------------------- SUPPORT INFORMATION ----------------------

It should be possible to reply to this mail to retrieve your email,
as long as your email application includes this entire message in
the reply.

Kind Regards,
Customer Support.

___________________________________________________________________________________________

 

From - Wed Jul 13 09:38:19 2016
X-Account-Key: account1
X-UIDL: UID27069-1191341690
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
From: Email Alerting Service <unquarantine@quarantine.plus.com>
Subject: Alert:  An email addressed to you has been quarantined
To: xxxxxxxxxxxxxxxxxxxxx.plus.com
Date: Wed, 13 Jul 2016 09:28:28 +0100
Message-Id: <7f93dc50da3805be0c1383904f562551@retra-perm.ru>
X-Antivirus: avast! (VPS 160712-2, 12/07/2016), Inbound message
X-Antivirus-Status: Clean

Dear Plusnet Customer,

You are receiving this mail because you have an active virus-scanning
service, and either a banned file extension or an email containing
a virus has been sent to your address.

The mail was sent to you from:

*       "FedEx International MailService" <eduardo.hardin@retra-perm.ru>

The subject line of the mail received was:

*       [-SPAM-] Problem with parcel shipping, ID:0000202161

In order to protect you, this email has been stored on our servers
and quarantined.  If you wish to retrieve this, please send an
email to unquarantine@quarantine.plus.com containing the following information;

----------------------- SUPPORT INFORMATION ----------------------
Quarantine-Id: 54e29ec18356d08fe489f000200d77ab26747
Message-Id: <7f93dc50da3805be0c1383904f562551@retra-perm.ru>
To: xxxxxxxxxxxxxxxxxxxx.plus.com
----------------------- SUPPORT INFORMATION ----------------------

It should be possible to reply to this mail to retrieve your email,
as long as your email application includes this entire message in
the reply.

Kind Regards,
Customer Support.

 

 

_____________________________________________________________________________________________

From - Wed Jul 13 22:10:40 2016
X-Account-Key: account1
X-UIDL: UID27077-1191341690
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
From: Email Alerting Service <unquarantine@quarantine.plus.com>
Subject: Alert:  An email addressed to you has been quarantined
To: xxxxxxxxxxxxxxxxxxxxx.plus.com
Date: Wed, 13 Jul 2016 22:02:48 +0100
Message-Id: <6dba913b5f565da54180054c83ac603f@ceaweather.com>
X-Antivirus: avast! (VPS 160713-1, 13/07/2016), Inbound message
X-Antivirus-Status: Clean

Dear Plusnet Customer,

You are receiving this mail because you have an active virus-scanning
service, and either a banned file extension or an email containing
a virus has been sent to your address.

The mail was sent to you from:

*       "FedEx 2Day A.M." <douglas.mooney@ceaweather.com>

The subject line of the mail received was:

*       [-SPAM-] We could not deliver your parcel, #0000189080

In order to protect you, this email has been stored on our servers
and quarantined.  If you wish to retrieve this, please send an
email to unquarantine@quarantine.plus.com containing the following information;

----------------------- SUPPORT INFORMATION ----------------------
Quarantine-Id: 360e3975b1efe4bcb38a257ca3e9001414519
Message-Id: <6dba913b5f565da54180054c83ac603f@ceaweather.com>
To: xxxxxxxxxxxxxxxxxxxxx.plus.com
----------------------- SUPPORT INFORMATION ----------------------

It should be possible to reply to this mail to retrieve your email,
as long as your email application includes this entire message in
the reply.

Kind Regards,
Customer Support.

____________________________________________________________________________________________

 

 

I am sure I posted this  ( or very similar) on Feedback about Midnight last night ( 13th July) but could not find it this morning when I logged on...  so I have had to redo it...

 

Perhaps someone from Plusnet can let me , and others, know where we can send phishing emails , as above, purporting to come from Plusnet Customer Service, so that they may be dealt with .

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: What is the email address for reporting Phishing/Scam Email to PlusNet?

Please see my response here: https://community.plus.net/t5/Plusnet-Feedback/Plusnet-support-contact-email-address/m-p/1349389#M72...

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
Posts: 18,588
Thanks: 2,888
Fixes: 238
Registered: ‎06-04-2007

Re: What is the email address for reporting Phishing/Scam Email to PlusNet?

Moderator's note by Mike (Mav)

Thread locked in favour of Chris's link above

Forum Moderator and Customer
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