Webmail slowed to a snail crawl
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- Webmail slowed to a snail crawl
Webmail slowed to a snail crawl
22-05-2020 9:53 AM
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For the last two days the webmail has been dreadfully slow. I know that we are all in a mess but can something be done?
Re: Webmail slowed to a snail crawl
28-05-2020 9:30 AM
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Slow webmail
There is a known gremlin in the third party Round Cube webmail program which can cause delays in listing emails - see the end user mitigation post at the top of the Email board here. It somewhat appears that any sorting or filtering on a large mailbox cripples the performance of RC webmail, where as the 'basic' webmail program (Squirrel Mail) is not affected. Using Squirrel Mail can be an effective way of accessing a mail box which is running slow with RC.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: Webmail slowed to a snail crawl
12-06-2020 3:42 PM
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I've had the same problem (very slow loading) for some weeks now, and it's not getting better. Your tip with the sorting doesn't help - Inbox loading is still around 90 seconds, with around 170 e-mails.
Quite often, at the end of the 90 seconds, I receive this error message: "Server Error: Unable to send command: A0006 FETCH 1:* (UID INTERNALDATE BODY.PEEK[HEADER.FIELDS (DATE)])"
Thanks for any assistance,
Dave Willis
Re: Webmail slowed to a snail crawl
12-06-2020 4:49 PM
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Quite. I'd applied the supposed cure many moons ago to no avail. It's absolutely awful this afternoon. I presume it's all down to the increase internet use but some sort of effort to sort it would be appreciated. I'm waiting for my broadband to go t*ts-up soon, i used to get 40/10 at 7dB. It has steadily got worse and now I'm on 40/8 with a down S/N of 5.5 dB. A mains outage and the router will reset itself to something horrid.
Re: Webmail slowed to a snail crawl
12-06-2020 5:22 PM
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Thanks James, for convincing me that I'm not alone!
I just logged out and tried the old "Squirrelmail". That was worse, since it was just as slow, but didn't load any e-mails - instead gave me the reassuring message "ERROR: Connection dropped by IMAP server".
Yes, it would be good to hear about actions from the PlusNet team.
Regards,
Dave
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