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Webmail screen has shrunk

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Dabbler
Posts: 10
Thanks: 1
Registered: ‎20-02-2018

Webmail screen has shrunk

Suddenly, and without me touching anything, my webmail screen has shrunk!

Only about 7 messages are now dispayed, on about 1/5 of the screen; the remaining 4/5 of the screen is blank, apart from the "Cube" logo.

What's going on, and how can I effect a PERMANENT fix?

 

10 REPLIES 10
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Plusnet Help Team
Plusnet Help Team
Posts: 33
Thanks: 11
Fixes: 1
Registered: ‎09-03-2020

Re: Webmail screen has shrunk

@mrick. Sorry to hear about the issue you're having, this sounds like an issue with the device you're using, as the size of the screen is not something we have any control over remotely.

 

Without seeing this it's hard for us to advise on what the issue could be, if at all possible could you take a screenshot and send this in a private message?

 

Thanks - Carl

 Carl Tomlinson
 Plusnet Help Team
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Dabbler
Posts: 10
Thanks: 1
Registered: ‎20-02-2018

Re: Webmail screen has shrunk

Carl,

Thanks.

Screenshot may be a while, as my camera was stolen the other day...!

Regards,

Mike

 

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Hero
Posts: 3,973
Thanks: 1,384
Fixes: 32
Registered: ‎24-02-2012

Re: Webmail screen has shrunk

@mrick Sorry to jump in, but to help - what OS are you using? Windows 7/8/10 have a screen-shot application built in, or you could use 'Print Screen' - a bit messy, but it works.

John
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Dabbler
Posts: 10
Thanks: 1
Registered: ‎20-02-2018

Re: Webmail screen has shrunk

 

John,

I'm showing my technical ignorance...!

It's Windows 10.

Mike

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Hero
Posts: 3,973
Thanks: 1,384
Fixes: 32
Registered: ‎24-02-2012

Re: Webmail screen has shrunk

Mike - had a feeling you might say W10 - yuck 😉 - so here's a link to help: -https://www.cnet.com/how-to/8-ways-you-can-take-screenshots-in-windows-10/

John
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Plusnet Help Team
Plusnet Help Team
Posts: 33
Thanks: 11
Fixes: 1
Registered: ‎09-03-2020

Re: Webmail screen has shrunk

@mrick, as per the info provided by jab1, you should be able to print the screen from windows.

 

Please make sure that when you send us the screen shot that this is done via a private message.

 

Thanks - Carl.

 Carl Tomlinson
 Plusnet Help Team
Highlighted
Dabbler
Posts: 10
Thanks: 1
Registered: ‎20-02-2018

Re: Webmail screen has shrunk

Carl, John, et al,

Thank you for your help.

The fault has now rectified itself...

At least,I now know how to take a screenshot!

Regards,

Mike

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 33
Thanks: 11
Fixes: 1
Registered: ‎09-03-2020

Re: Webmail screen has shrunk

@mrick. Glad to hear it's working now.

 

Please get back to us if there's any further issues.

 

Thanks - Carl

 Carl Tomlinson
 Plusnet Help Team
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Rising Star
Posts: 94
Thanks: 31
Fixes: 1
Registered: ‎20-07-2016

Re: Webmail screen has shrunk

That window at the bottom is the "preview window". Until you select an email, that bottom window will be empty (apart from the "domed cube")  If you grab the separator bar between the 3 windows (list of emails at top, preview below), then you can resize things. 

There's also a "show preview pane" tick box (at the bottom of the list of emails) that can get rid of that preview window.

Highlighted
Hero
Posts: 3,973
Thanks: 1,384
Fixes: 32
Registered: ‎24-02-2012

Re: Webmail screen has shrunk

@paul_blitz Never thought of the 'preview window' - by default on all my email clients -Thunderbird, Yahoo, GMail they are closed as they serve no purpose and just restrict available screen estate, so I didn't even give it a thought.

Strange how they occasionally 'reopen' themselves though.

John