Webmail reports 'server error failed to send fetch command'

RobinW · ‎28-08-2020

My email works ok using Mail on Mac os El Capitan, but I've been getting messages from admin that my usage is getting near to the 1Gig limit and I'm to delete old mail via webmail. When I try to login to webmail I get the above message. Can't access anything.

This problem goes back to last year when it took an inordinate time to access any Webmail, such that it was impractical to use!

Any ideas? This problem doesn't come up on a search through the forum.

MauriceC · ‎10-04-2007

Webmail has been known to have performance problems, particularly if you have EVER used the 'sort by column' facility.

It may be worth reading and trying the solution in this post (pinned at the top of the board)

before trying anything else?

HTH

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman · ‎22-08-2007

Slow webmail

As above, but also ... the 'basic' webmail program (Squirrel Mail) is not affected. Using Squirrel Mail can be an effective way of accessing a mail box which is running slow with RC.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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