cancel
Showing results for 
Search instead for 
Did you mean: 

Webmail messages show only those since beginning of 2016 - why not earlier ones?

colchris
Dabbler
Posts: 10
Registered: 12-12-2012

Webmail messages show only those since beginning of 2016 - why not earlier ones?

I booked airline tickets for an internal European flight for this month, back in October 2015, with the link for on-line check-in contained in an e-mail.  My Webmail in-box only shows emails from the beginning of this year - how can I access earlier ones?

7 REPLIES
PeeGee
Aspiring Pro
Posts: 1,087
Thanks: 47
Fixes: 3
Registered: 05-04-2009

Re: Webmail messages show only those since beginning of 2016 - why not earlier ones?

Even though I do not leave messages on the server, I still keep copies of important information, either independent backup or printed. Unfortunately, a bit late for your situation Sad

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
colchris
Dabbler
Posts: 10
Registered: 12-12-2012

Re: Webmail messages show only those since beginning of 2016 - why not earlier ones?

Thanks for your interest Phil.  I too keep important information in my inbox at home, but the point is, I need to log into my Webmail account from a European destination to complete on-line check-in/boarding card using a specific link contained in the airline's e-mail to me of last October.  I can't believe that Plusnet delete stuff just like that.

Superuser
Superuser
Posts: 9,463
Thanks: 810
Fixes: 52
Registered: 06-04-2007

Re: Webmail messages show only those since beginning of 2016 - why not earlier ones?

Plusnet do not delete any emails from the server in normal circumstances, I've got emails on the server going back several years. Only if the space taken up exceeds the allowance, and the customer does not respond to warnings are messages removed.

Has the relevant Inbox ever been accessed using POP3 from any device? This could cause removal from the server unless options were set to leave a copy on the server permanently; also to not delete from the server if the local copy was deleted.

David
PeeGee
Aspiring Pro
Posts: 1,087
Thanks: 47
Fixes: 3
Registered: 05-04-2009

Re: Webmail messages show only those since beginning of 2016 - why not earlier ones?

Is there a reference on your e-ticket that could help you with the airline? I only have a tour operator/BA document, but that has the relevant BA reference for online check-in on it (though no online check-in is available for the return flight!).

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
colchris
Dabbler
Posts: 10
Registered: 12-12-2012

Re: Webmail messages show only those since beginning of 2016 - why not earlier ones?

The penny has dropped.  On 3 January I exchanged my aged  Windows Vista laptop for a new Windows 10 model, the e-mail server of which (Windows Live Mail) operates under a different protocol to the old Windows Mail.  I was able to re-place the critical 'missing' e-mails in Webmail by 'sending' them to myself, and lo and behold there they sit.  Phew!

PeeGee
Aspiring Pro
Posts: 1,087
Thanks: 47
Fixes: 3
Registered: 05-04-2009

Re: Webmail messages show only those since beginning of 2016 - why not earlier ones?

A good result; after finding the "cause" rather than chasing the "symptoms" (as we are all prone to do Shocked ).

I always forget some setting when upgrading and spend ages trying to remember what and then how to recreate it.

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Superuser
Superuser
Posts: 11,316
Thanks: 2,748
Fixes: 22
Registered: 22-08-2007

Re: Webmail messages show only those since beginning of 2016 - why not earlier ones?


colchris wrote:

On 3 January I exchanged my aged  Windows Vista laptop for a new Windows 10 model, the e-mail server of which (Windows Live Mail) operates under a different protocol to the old Windows Mail.

For clarification (for you and other readers) the email software on your computers is a CLIENT (not an email server) and they both work with the same protocol (configuration) options.  Both Windows Live Mail and WinMail have POP3 and IMAP mailbox connectivity options.  I would suspect that your old machine was configured to use POP3 (which by default removes email from the server) and the new machine was configured to use IMAP, which always leaves email on the server.  This is particularly useful where you want to access the emailbox from several devices.