Webmail message sending error
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Re: Webmail message sending error
09-06-2015 9:55 PM
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I am using the webmail interface on Safari, on a Mac.
Re: Webmail message sending error
18-06-2015 4:22 PM
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More likely to happen if I've waited about 30 seconds or more to send but it will still happen if I only spent 10 seconds composing the message. this has happened since day 1 of using this mail service which is something around 2 years now.
Just thought, if while composing a message another Email arrives it's going to be something like a 95% fail.
Re: Webmail message sending error
18-06-2015 4:40 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Webmail message sending error
19-06-2015 1:26 PM
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Re: Webmail message sending error
23-06-2015 3:55 PM
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Re: Webmail message sending error
23-06-2015 4:33 PM
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Quote from: Clanger42 Has something changed?
Not to my knowledge.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Webmail message sending error
30-06-2016 6:52 AM
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This is continuing to happen - but for the first time today I managed to get a "Sent" confirmation after repeatedly pressing "Send" and "Save" and getting failures. Usually I have to laboriously copy everything out into a new email. I wonder what I did differently today? For info this email was a new one (not a reply or forward) to a single recipient with a single line of text and a 64.2KB image attached. The problem more often occurs on reply-to or forwarded emails with pasted-in text and attachments.
Re: Webmail message sending error
22-07-2016 7:38 AM - edited 22-07-2016 7:40 AM
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This is getting worse - and more frequent.
This morning I tried to send an email with one line of text and a small (200kb) picture attached.
The first attempt refused to send or save !
So I started a new email - copied the text in, reuploaded the picture and the same thing happened !!
So I started another new email - copied the text in, reuploaded the picture and the same thing happened again !!!
Then I returned to the tab of the first one, pressed Send again - and it went !!!!
Why is this such a problem? Would you PLEASE resolve it!
EDIT - using Firefox 47.0 on XPSP3 desktop via wired connection
Re: Webmail message sending error
09-11-2016 8:20 PM
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I've started getting this problem over the last few weeks and it is getting steadily worse. The error messages are 'Failed to send message' if trying to send the message or 'An error occurred while saving' if trying to save the message to the draft folder. .The problem is much more frequent when trying to send a message with an attachment (say 200 kb), Sometimes, after repeated attempts to send or save the message, it suddenly works properly - other times I have tried up to 20 times before giving up. E-mail system is Outlook, operating system is Windows 10, and the problem occurs both with Internet Explorer or Microsoft Edge. Any ideas? It doesn't occur on my EE/Orange fsmail account.
Thanks
Roy
Re: Webmail message sending error
18-11-2016 1:18 PM
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Update on this. The problem got progressively worse. Couldn't send anything with attachments. Just the same when using PlusNet webmail on my Android tablet or on the public computers at the local library. Rang PlusNet today - had to wait in the queue for 25 minutes but once answered 'Craig' was very helpful. Apparently they have had problems at PlusNet webmail but he said that they have just rectified this. Have tested this out and, on evidence of two successful emails with attachments, it seems to be true. Hope so - was getting to be a real problem. Has anyone else still got these problems?
Roy
Re: Webmail message sending error
27-11-2016 2:22 PM
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Moderator's note by Mike (Mav)
Thread locked
Please post all further issues regarding Webmail in the following thread: Problems with Webmail
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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