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Webmail logon problem - Username and password not cleared upon logging off

Attila_The_Pun
Rising Star
Posts: 58
Thanks: 26
Registered: ‎30-11-2016

Webmail logon problem - Username and password not cleared upon logging off

Upon logging off from PlusNet webmail (under Internet Explorer), when the Webmail sign-on screen was redisplayed, the username and password fields were not blanked out. I was able to sign on again by simply pressing Enter! Repeatedly so. This strikes me as a serious security failure. To see if the same problem existed on Edge, I opened PN Webmail in a new tab on Edge (Edge was already open), and up came the Webmail sign-on screen with the username and password already filled in! Clearing cookies (on IE alone) cured the problem across both browsers, and subsequent log-offs and log-ons did not reproduce the fault. This may have been a transient problem, perhaps a corruption somewhere, but it should be looked into. There should not be any scenario where the redisplayed sign-on screen is presented without first blanking out the two fields, except when the reason for redisplay is an invalid username/password having been entered, when the username is left displayed and the password blanked out.
3 REPLIES 3
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Webmail logon problem - Username and password not cleared upon logging off

Moderators Note.
Moved from Tech Help to eMail.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Townman
Superuser
Superuser
Posts: 20,280
Thanks: 8,243
Fixes: 105
Registered: ‎22-08-2007

Re: Webmail logon problem - Username and password not cleared upon logging off

This has the characteristics of the browser being configured to remember the account credentials for the website.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Attila_The_Pun
Rising Star
Posts: 58
Thanks: 26
Registered: ‎30-11-2016

Re: Webmail logon problem - Username and password not cleared upon logging off

Nope - that's something I never do. Nor do I ever say yes when browsers ask me if I want them to remember my username or password. I wish they wouldn't keep bloody asking. Perhaps there's an option to suppress it. After clearing cookies, the problem did not recur. I did many tests, and it never was seen again. I made no changes to the configuration of either browser. Another mystery that I have no time to investigate further...Thanks for your interest.