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Webmail disappeared no emails

lilithtangerine
Newbie
Posts: 3
Registered: ‎06-12-2022

Webmail disappeared no emails

I have not been receiving plusnet emails to my phone for 2 weeks with an error message that the password is incorrect, have plusnet turned off everyone’s emails?
5 REPLIES 5
jab1
Legend
Posts: 19,092
Thanks: 6,257
Fixes: 288
Registered: ‎24-02-2012

Re: Webmail disappeared no emails

No they haven't. Do you have a computer to check on? It is possible you have gone over the storage limit.

John
lilithtangerine
Newbie
Posts: 3
Registered: ‎06-12-2022

Re: Webmail disappeared no emails

Yes they are still coming in when I check on my surface pro? Not sure how to start receiving them again on my phone thanks
jab1
Legend
Posts: 19,092
Thanks: 6,257
Fixes: 288
Registered: ‎24-02-2012

Re: Webmail disappeared no emails

Ah, so it isn't a file-size limit then. Which phone is it, and has it had a  recent update (mail client AND/OR operating system)?

John
lilithtangerine
Newbie
Posts: 3
Registered: ‎06-12-2022

Re: Webmail disappeared no emails

All sorted now thanks for your help
jab1
Legend
Posts: 19,092
Thanks: 6,257
Fixes: 288
Registered: ‎24-02-2012

Re: Webmail disappeared no emails

OK. What was it, out of interest?

John