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Webmail captcha breaks Roundcube app

gandb1
Grafter
Posts: 33
Thanks: 5
Fixes: 2
Registered: ‎01-09-2009

Webmail captcha breaks Roundcube app

The captcha that has been added to the webmail login screen prevents the Roundcube android app from logging in.

Given the flakiness of email generally (see other posts), this is another irritation that makes trying to use Plusnet email on a phone a frustrating affair.
2 REPLIES 2
gandb1
Grafter
Posts: 33
Thanks: 5
Fixes: 2
Registered: ‎01-09-2009

Re: Webmail captcha breaks Roundcube app

Actually that may be a mis-diagnosis as Plusnet email is rejecting all logins!

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Webmail captcha breaks Roundcube app

Hiya @gandb1,

 

Some customers are having problems logging in their email and we’re working quickly to resolve the issue. Plusnet broadband, mobile services are not affected and we’re sorry for the inconvenience caused.

 

Please just get back to us if you need support with anything else in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team