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Webmail all emails deleted

FIXED
Sooty08
Hooked
Posts: 8
Thanks: 1
Registered: ‎18-09-2018

Webmail all emails deleted

I received an email from PlusNet to say that we have too many emails on the server. So, I follow the instructions and go onto webmail to delete old emails. Granted there was a lot of them over 8000.

I tried to delete emails from 2016 and earlier. I extended the number to view per page, viewed them in earliest date first order, and started deleting them. I made a mistake it appears, because I emptied the deleted email box and it looks like the LOT HAVE GONE.

Any way I can get at least the last 12 months worth back?

I've tried the customer support tab but can't seem to get anywhere.

 

 

 

 

5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,322
Thanks: 9,219
Fixes: 1,478
Registered: ‎21-04-2017

Re: Webmail all emails deleted

Hi there and I'm sorry to hear this.

I've raised a task with our infrastructure operational engineers to try to restore your messages back to your mailboxes. I can't guarantee this will be successful but we'll try our best. In the meantime, have they gone to your deleted items folder?

 

[edit]

Ignore that last part, I see you’ve already said you think you emptied that box. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Sooty08
Hooked
Posts: 8
Thanks: 1
Registered: ‎18-09-2018

Re: Webmail all emails deleted

Hi Gandalf,

Thanks for coming back to me much appreciated.

Even if you could recover the last 6 months that would be excellent. I got confused when using the Webmail and at one point received a 'server error'. I thought I was only deleting page by page but obviously selected all of them.

It was not that user friendly. Really appreciate your help.

 

 

 

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,322
Thanks: 9,219
Fixes: 1,478
Registered: ‎21-04-2017

Re: Webmail all emails deleted

Fix

No problems at all, I've just had confirmation that we've restored what we have back to your mailboxes.

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Sooty08
Hooked
Posts: 8
Thanks: 1
Registered: ‎18-09-2018

Re: Webmail all emails deleted

Great Job PlusNet - thank you!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,322
Thanks: 9,219
Fixes: 1,478
Registered: ‎21-04-2017

Re: Webmail all emails deleted

That's cool, no worries.

I'm glad that we've managed to restore them for you. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team