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Webmail Password Reset not working ?

t72bogie
Dabbler
Posts: 14
Thanks: 3
Registered: 05-05-2017

Webmail Password Reset not working ?

I have a legacy madasafish/totalise email that ive been using since the 90s.

 

I use the Plusnet webmail client and I want to change the password on my account

I go to the madasafish link for password recovery and it appears to work, yet I never receive the password reset email .

 

Anyone have any suggestions on how to change your password if you are just a webmail customer ?

thanks

14 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 155
Thanks: 50
Fixes: 11
Registered: 24-04-2017

Re: Webmail Password Reset not working ?

Hi and welcome to the Community Forums,

I've dropped you a private message in how we can get to the bottom of this for you.

Kind Regards,

Ben

 Ben Devine
 Plusnet Help Team
t72bogie
Dabbler
Posts: 14
Thanks: 3
Registered: 05-05-2017

Re: Webmail Password Reset not working ?

thanks Ben for prompt support, all sorted now

 

cheers

JulieAcey
Newbie
Posts: 1
Registered: 16-10-2017

Re: Webmail Password Reset not working ?

Hi,

 

I have exaclty the same issue - an old totalise account and i want to change the password but can not find a way to do it.  Any advice?

 

Thanks


BD wrote:

Hi and welcome to the Community Forums,

I've dropped you a private message in how we can get to the bottom of this for you.

Kind Regards,

Ben



BD wrote:

Hi and welcome to the Community Forums,

I've dropped you a private message in how we can get to the bottom of this for you.

Kind Regards,

Ben


 

oldnovo
Newbie
Posts: 1
Registered: 16-11-2017

Re: Webmail Password Reset not working ?

I have forgotten/need to reset the password to an ic24 (madasafish) webmail account. I have got nowhere trying to do this through my Plusnet account. You seem to have been able to help people with a similar problem.

Plusnet Help Team
Plusnet Help Team
Posts: 7,715
Thanks: 2,264
Fixes: 385
Registered: 21-04-2017

Re: Webmail Password Reset not working ?

Hi there.
You should be able to reset your default mailbox password using this link: https://secure.madasafish.com/forgotpassword/
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
hario325
Newbie
Posts: 3
Registered: 31-01-2018

Re: Webmail Password Reset not working ?

I have a totalise.co.uk email address on Just Mail

 

In the last week or so my iPhone X has stopped picking up emails on the totalise email address, it can send, but not receive.  It works fine on wifi but not on Vodaphone 3G/4G.

 

It receives email on other email addresses whether on wifi or 3G/4G.  I am on pop3 settings that have worked for years and years

 

Any advice

Tags (2)
Superuser
Superuser
Posts: 9,583
Thanks: 958
Fixes: 55
Registered: 06-04-2007

Re: Webmail Password Reset not working ?

@hario325 Welcome to the forum. Smiley

I think the problem you are experiencing is similar to that raised in topic https://community.plus.net/t5/Email/freenetname-no-send-receive-for-2-days/m-p/1511873#M22413 with the freenetname server. In your case the incoming mail server mail.totalise.co.uk is not reachable from outside the Plusnet network. tracert succeeds from my home connection but stops at colindale or faraday from outside.

[~ $] traceroute mail.totalise.co.uk
traceroute to mail.totalise.co.uk (212.159.8.240), 30 hops max, 60 byte packets
 6  LINX1.ukcore.BT.net (195.66.224.11)  5.445 ms  4.187 ms  4.401 ms
 7  62.172.103.136 (62.172.103.136)  5.658 ms
    core1-hu0-17-0-0.colindale.ukcore.bt.net (62.172.103.142)  5.537 ms
    core3-hu0-2-0-6.faraday.ukcore.bt.net (62.6.201.194)  5.421 ms
 8  * * *
 9  * * *
10  * * *
11  * * *

Plusnet need to take a look at this. @bobpullen

David
hario325
Newbie
Posts: 3
Registered: 31-01-2018

Re: Webmail Password Reset not working ?

Hello Bob

 

New to this - how do I do that?  Can I do that through here?

 

On a live chat (that was cut off) the other day they instantly blamed Vodafone or IPhone.

Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: Webmail Password Reset not working ?

As mentioned in the other thread, I suspect the traceroute observation is a red herring. This is from a Vodafone 4G connection:

> tracert mail.totalise.co.uk

Tracing route to mail.totalise.co.uk [212.159.9.240]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  192.168.43.1
  2     *        *        *     Request timed out.
  3    48 ms    33 ms    39 ms  192.168.213.21
  4    42 ms    37 ms    38 ms  192.168.213.22
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    45 ms    53 ms    44 ms  63.130.105.130
  8    67 ms    38 ms    38 ms  ae11-100-xcr1.hex.cw.net [195.89.96.1]
  9    45 ms    32 ms    38 ms  ae18-xcr1.lnd.cw.net [195.2.24.157]
 10    62 ms    44 ms   105 ms  ae15-xcr1.lns.cw.net [195.2.30.114]
 11    36 ms    32 ms    38 ms  t2c3-ae1-0.uk-lon1.eu.bt.net [166.49.211.253]
 12    46 ms    46 ms    45 ms  166-49-211-237.eu.bt.net [166.49.211.237]
 13    78 ms    44 ms    36 ms  core2-hu0-17-0-6.colindale.ukcore.bt.net [195.99.127.86]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *     ^C

And I can communicate with the POP3 server without any issues:

> telnet mail.totalise.co.uk 110
+OK Hello there.
user [redacted]
+OK Password required.
pass [redacted]
+OK logged in.
stat
+OK 256 48078963

I'll ask about and see if any changes were made our side a couple of days ago, but from what I can establish, things are working as they always have Huh

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

hario325
Newbie
Posts: 3
Registered: 31-01-2018

Re: Webmail Password Reset not working ?

Hi Bob/Dave

 

Apologies for any forum etiquette faux paus as I am brand new to this.

I cannot raise a support ticket @bobpullen as I am in an endless loop of logging in to Madasafish and then clicking on raise a support ticket and being asked to login again.

 

Totalise email picks up on my iPhone X mail app when on wifi (Wifi with TalkTalk) but not when I leave the house and on 3/4G (Vodafone)


Was fine until this week.


Please can someone from @plusnet help?

 

Thank you Paul

Community Gaffer
Community Gaffer
Posts: 5,170
Thanks: 504
Fixes: 5
Registered: 04-04-2007

Re: Webmail Password Reset not working ?

It looks like it's something to do with the Vodaphone network, rather than specific to us.   Do we know if their dongles support pop3 access?

 

Kelly Dorset
Broadband Service Manager
t72bogie
Dabbler
Posts: 14
Thanks: 3
Registered: 05-05-2017

Re: Webmail Password Reset not working ?

hi Ben

 

I need a password reset again and the usual madasafish link isnt working for me or perhaps the backup address its sending to isnt the correct one

 

please can you drop me a line

thanks

 

Hamishmg
Newbie
Posts: 1
Registered: 2 weeks ago

Re: Webmail Password Reset not working ?

Hi,

 

Having the same issue; could you let me know how you solved it?

 

regards

 

Phil

t72bogie
Dabbler
Posts: 14
Thanks: 3
Registered: 05-05-2017

Re: Webmail Password Reset not working ?

Someone from tech support reset it for me. The issue was that my secondary email in my account for the reset messages to go to was the same address (plus net).

 

Since then i use my other email address for password reset messages