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Web mail query

TonyPhilip
Interested
Posts: 2
Registered: ‎10-12-2018

Web mail query

Hi there. I have a Plus Net web mail account (transferred over from Madasafish when Plus Net acquired them), and Plus Net host a couple of domains for me. But I don't have Plus Net mobile, TV or broadband account. So my only access to Plus Net, apart from this forum, is via by web browser on webmail.plus.net which has worked well enough until just recently. My problem is that I now want to change my email password, but nowhere in the webmail settings is there an option to do this. And I can't log in to www.plus.net because I don't have a broadband (etc) account. So I am stuck! Any ideas please?

3 REPLIES 3
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Web mail query

Hi @TonyPhilip, are you able to do this over on the MadAsAFish portal here: https://secure.madasafish.com/forgotpassword/ ?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
TonyPhilip
Interested
Posts: 2
Registered: ‎10-12-2018

Re: Web mail query

Thanks Harry, that's great. Problem solved. Again, thanks for your help.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Web mail query

Glad to hear that sorted it, thanks for letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional