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Web Mail

stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Web Mail

Is there no email or web mail now

16 REPLIES 16
Townman
Superuser
Superuser
Posts: 23,039
Thanks: 9,623
Fixes: 160
Registered: ‎22-08-2007

Re: Web Mail

Do you mean that there’s no mail in YOUR mailbox? Mail and webmail are working fine.

Have you ignored (or not seen) email FUP warning emails sent to your default email address? See your recent tickets using the link below. If your emails have been archived due to exceeding the FUP for over 3 weeks, they can be restored by asking staff here to do so.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Web Mail

Hi there.

Could I ask you to expand on this?

As far as I'm aware we're still providing an email service though if you have a email only account it'd be free of charge now.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Re: Web Mail

One of my big boys have fixed by reinstall but struggling to save sent copy thank you

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Web Mail

Glad to hear that @stathe

Let us know if you need any further assistance.

[edit]

Do you mind me asking what you mean by "struggling to save sent copy"?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Re: Web Mail

Well this is in firefox and would like my sent mails to appear in the sent column when I select it

stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Re: Web Mail

Thunder bird I mean

spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Web Mail

In Thunderbird, if you go into Account Settings and select the Copies & Folders display, is there

  • a tick in the Place a copy in checkbox at the top;
  • the "Sent" Folder on radio button selected; and
  • the name of the account in the selection box?

 

David
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
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Registered: ‎21-04-2017

Re: Web Mail

Thanks for getting back to us @stathe

I'd recommend trying the steps that @spraxyt has advised of letting us know how it goes?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Re: Web Mail

Didnt work in the sent folder ,but put"sent" in the box other  below and it seems OK

stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Re: Web Mail

Thank you

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
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Registered: ‎21-04-2017

Re: Web Mail

Happy to hear that.
Let us know if you need any further help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Re: Web Mail

9/11/2018      My web mail takes ages to load   I have an e mail from Plusnet and presume I need to delete a lot of mail How do I do this . I would get rid of all the older mail or can you do this for me   ????

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Web Mail

@stathe I'm afraid we can't remove the e-mails on your behalf.

It may be worth setting up a mail client to delete the e-mails.

We have a guide on how to do this here.

In addition make sure you use IMAP as the server type or you'll end up with no e-mails in webmail

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
stathe
Rising Star
Posts: 795
Thanks: 25
Fixes: 1
Registered: ‎30-07-2007

Re: Web Mail

The link does not go anywhere useful just Plusnet e mail   I already have Thunderbird  

My Webmail doesn't seem to work and wont always show messages