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Web Mail not working with old Captcha V1

LifeonMars
Pro
Posts: 208
Thanks: 69
Fixes: 4
Registered: ‎07-04-2016

Web Mail not working with old Captcha V1

When the Captcha comes up it is out of date 

Unable to use due to Captcha V1  out of date and shut down.

4 REPLIES
Menace65
Rising Star
Posts: 53
Thanks: 2
Fixes: 1
Registered: ‎03-09-2018

Re: Web Mail not working with old Captcha V1

I don't get a Captcha when I log in..

 

Have tried typing in reCAPTCHA V1 IS SHUTDOWN

 

[edit] I've read typing in any word might work.

LifeonMars
Pro
Posts: 208
Thanks: 69
Fixes: 4
Registered: ‎07-04-2016

Re: Web Mail not working with old Captcha V1

It comes up after making a few errors, clearly should be updated.

Menace65
Rising Star
Posts: 53
Thanks: 2
Fixes: 1
Registered: ‎03-09-2018

Re: Web Mail not working with old Captcha V1

Found this.

 

"The reason why you are getting this error is because - “Any calls to the v1 API will not work after March 31, 2018.”

 

All the best

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Web Mail not working with old Captcha V1

Hi @LifeonMars

I believe this is something we're aware of, but you should only see Captcha if you've typed in a password incorrectly too many times. A workaround is to leave it for an hour then try again, which should clear it and allow you to login normally.

Let us know if you have any further issues with this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team