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Web Mail not working with old Captcha V1

LifeonMars
Seasoned Pro
Posts: 406
Thanks: 136
Fixes: 12
Registered: ‎07-04-2016

Web Mail not working with old Captcha V1

When the Captcha comes up it is out of date 

Unable to use due to Captcha V1  out of date and shut down.

4 REPLIES 4
Menace65
Aspiring Pro
Posts: 198
Thanks: 38
Fixes: 4
Registered: ‎03-09-2018

Re: Web Mail not working with old Captcha V1

I don't get a Captcha when I log in..

 

Have tried typing in reCAPTCHA V1 IS SHUTDOWN

 

[edit] I've read typing in any word might work.

LifeonMars
Seasoned Pro
Posts: 406
Thanks: 136
Fixes: 12
Registered: ‎07-04-2016

Re: Web Mail not working with old Captcha V1

It comes up after making a few errors, clearly should be updated.

Menace65
Aspiring Pro
Posts: 198
Thanks: 38
Fixes: 4
Registered: ‎03-09-2018

Re: Web Mail not working with old Captcha V1

Found this.

 

"The reason why you are getting this error is because - “Any calls to the v1 API will not work after March 31, 2018.”

 

All the best

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,296
Thanks: 9,208
Fixes: 1,478
Registered: ‎21-04-2017

Re: Web Mail not working with old Captcha V1

Hi @LifeonMars

I believe this is something we're aware of, but you should only see Captcha if you've typed in a password incorrectly too many times. A workaround is to leave it for an hour then try again, which should clear it and allow you to login normally.

Let us know if you have any further issues with this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team