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Virus email reported as spam

Community Veteran
Posts: 26,678
Thanks: 900
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Registered: 10-04-2007

Virus email reported as spam

This morning I've received a notification for the quarantining of an email. It was sent to the mailbox I have for spam.
There's nothing in the headers that indicates why it got there.
Virus notifications sent by the Plusnet mail system should be whitelisted!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
14 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,224
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Registered: 04-04-2007

Re: Virus email reported as spam

A test virus I've sent to my own account has been delivered as expected without it being identified as spam so can't be a system-wide problem. I've just sent another test to your account so will be interesting to see what happens this time round... ?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Virus email reported as spam

all mine came to the original folder address, none to the scam folder, and I have had a lot recently
Community Veteran
Posts: 26,678
Thanks: 900
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Registered: 10-04-2007

Re: Virus email reported as spam

Quote from: Bob
A test virus I've sent to my own account has been delivered as expected without it being identified as spam so can't be a system-wide problem. I've just sent another test to your account so will be interesting to see what happens this time round... ?

As you've probably seen it's gone to the "plus" spam mailbox just like the other one.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
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Re: Virus email reported as spam

I hadn't seen however I've configured my own account to mirror your spam handling configuration and managed to replicate the issue on my account too. I've raised an internal problem to have somebody check what the config this side is doing (ref: 69701)...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Virus email reported as spam

Quote from: pierre_pierre
all mine came to the original folder address, none to the scam folder, and I have had a lot recently

You don't have the same setting as me - I have it set to deliver spam to a separate mailbox.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 13,224
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Registered: 04-04-2007

Re: Virus email reported as spam

Quote from: Bob
I hadn't seen however I've configured my own account to mirror your spam handling configuration and managed to replicate the issue on my account too. I've raised an internal problem to have somebody check what the config this side is doing (ref: 69701)...

The problem should now be fixed. Does all seem to be well from your side jelv?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Virus email reported as spam

I don't get many, the last two were about a week or so ago and they were still wrong. I've just tried sending myself the EICAR test file and nothing arrived in any mailbox other than the notification that the test files were being sent.
I'll keep an eye out.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,678
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Registered: 10-04-2007

Re: Virus email reported as spam

Just tried again by sending myself the EICAR string in a message from my gmail account and the notification arrived in the correct mailbox. Smiley
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
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Re: Virus email reported as spam

I wonder why the Eicar ones aren't turning up (it's the same with my account). They do turn up if I send them to a non-Plusnet address Huh

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 26,678
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Re: Virus email reported as spam

I suspect they are being dropped as blatant spam. Which site did you use to send them? I used http://www.aleph-tec.com/eicar/index.php
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,678
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Registered: 10-04-2007

Re: Virus email reported as spam

Oops! Tests from http://www.mtgsy.net/dns/virustest.php are not detected!
Nor from http://www.info-techs.com/eicar.shtml
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,678
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Registered: 10-04-2007

Re: Virus email reported as spam

A test from http://tools.declude.com/ is detected. I think the difference is that it is only detecting the string when it is in the email body, not when it is an attachment.
This site is rather good as it shows the SMTP dialog and has some other tools you might find useful.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 13,224
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Re: Virus email reported as spam

It's the Declude site I used (and it's always worked for me in the past). Are you saying the Declude site's working for you jelv?
Edit: Doh! Ignore me. Just  tried again and all is working as I'd expect.
/Note to self: virus != spam Roll eyes

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Virus email reported as spam

http://www.pandasecurity.com/homeusers/security-info/protected/eicar-test/eicar3.htm isn't detected - again it is sent as an attachment
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)