Virus email reported as spam
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- Re: Virus email reported as spam
Virus email reported as spam
29-12-2011 11:26 AM
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There's nothing in the headers that indicates why it got there.
Virus notifications sent by the Plusnet mail system should be whitelisted!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Virus email reported as spam
29-12-2011 11:46 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Virus email reported as spam
29-12-2011 12:17 PM
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Re: Virus email reported as spam
29-12-2011 1:27 PM
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Quote from: Bob A test virus I've sent to my own account has been delivered as expected without it being identified as spam so can't be a system-wide problem. I've just sent another test to your account so will be interesting to see what happens this time round... ?
As you've probably seen it's gone to the "plus" spam mailbox just like the other one.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Virus email reported as spam
29-12-2011 4:14 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Virus email reported as spam
29-12-2011 4:41 PM
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Quote from: pierre_pierre all mine came to the original folder address, none to the scam folder, and I have had a lot recently
You don't have the same setting as me - I have it set to deliver spam to a separate mailbox.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Virus email reported as spam
12-01-2012 12:05 PM
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Quote from: Bob I hadn't seen however I've configured my own account to mirror your spam handling configuration and managed to replicate the issue on my account too. I've raised an internal problem to have somebody check what the config this side is doing (ref: 69701)...
The problem should now be fixed. Does all seem to be well from your side jelv?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Virus email reported as spam
12-01-2012 12:18 PM
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I'll keep an eye out.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Virus email reported as spam
12-01-2012 12:21 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Virus email reported as spam
12-01-2012 1:33 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Virus email reported as spam
12-01-2012 1:43 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Virus email reported as spam
12-01-2012 1:48 PM
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Nor from http://www.info-techs.com/eicar.shtml
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Virus email reported as spam
12-01-2012 2:02 PM
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This site is rather good as it shows the SMTP dialog and has some other tools you might find useful.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Virus email reported as spam
12-01-2012 2:05 PM
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Edit: Doh! Ignore me. Just tried again and all is working as I'd expect.
/Note to self: virus != spam
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Virus email reported as spam
12-01-2012 2:15 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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