Using mydomain without plusnet domain showing.

[#1]

I've just migrated to a new PC.
I use Outlook 2016 as my mail client. and with assistance from the PlusNet help team we finally set up the right servers to send/receive for my force9 mail. It is set up as IMAP now, previously was POP3.

Problem:
Any mail I send, arrives at the other end in the format of username@username.force9.co.uk   and I want it to say christopher@mydomain.co.uk

If I enter "christopher@mydomain.co.uk" in the From box, it still arrives with username@username.force9.co.uk on behalf of christopher@mydomain.co.uk

Question:
What settings do I change so that mail just arrives as christopher@mydomain.co.uk ?

Many thanks.

[#2]

Welcome to the forums @--chris-- 

If i read your question right, to achieve what you want, you need to create another mailbox with the name of 'christopher' and send from that mailbox.

Don't know how/if that can be done on a 'force9' account though.

EDIT: Actually, I don't think you can do what you want, so ignore me.

[#3 · Accepted solution]

@--chris-- You’d need to resetup your emails on Outlook with an email address of christopher@domain.co.uk not username@username.Force9.co.uk

[#4]

@--chris-- 

Do emails addressed to christopher@mydomain.co.uk arrive?

[#5]

@Baldrick1 Yes they do 🙂

[#6]

John - Dutifully ignored @jab1 

[#7]

Got it working, bit of trial and error as I had to go against the step by step instructions that the help team on twitter gave me, but in essence you're right @Thrall  
The email address isn't directly connected to the log-on, although it appeared initially as if that had been the case.

Thanks for taking the time to reply.

[#8]

Nice! Glad to see you’ve got this sorted now