Update on Plusnet Email Migration

[#1]

Big cost?

Look at Mythic Beasts £1.67pcm +VAT 2GB email storage.  Switching is in fact fairly simple.

Or just wait for the migration to complete and get two more years for free.

[#2]

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@Townman wrote:

Big cost?

Look at Mythic Beasts £1.67pcm +VAT 2GB email storage.  Switching is in fact fairly simple.

Or just wait for the migration to complete and get two more years for free.

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What? Two years for free?? You mean there will be a charge in future: If so, how much?

I appreciate your input and know you're just the messenger @Townman, so feel free to pass this on up the chain, but it's not a 'transparent' migration if there are already technical issues AND future cost implications for customers. Also if we have to come here for 'Advice and Guidance' once we are officially notified of the migration that leads me to believe we will need to make changes of some sort or be impacted in some way. That's not what I consider transparent.

Back in the olden days when I was a Project Manager, if I was responsible for a project and didn't tell a group of stakeholders/paying customers that the project even existed, far less that they would be negatively impacted by it in various ways, then I could rightly have expected to get a roasting at least, if not my P45 at worst.

It's not like Plus don't have an email address for each of us and even just a brief courtesy message - "we're making this change sometime in the future, you shouldn't be affected before you're migrated (hey but, s**t happens) and by the way we're going to charge you more" would have gone some way to minimise the frustration I, and clearly others, are experiencing.

P.S. Setting up new email account(s) with another provider is fairly simple, yes. However modifying / testing email forwarders (I don't publicise my Plus.com addresses), remembering after more than a decade how to configure my mail client to ensure outgoing mail appears to come from mydomain.co.uk instead of myaccount.plus.com, and migrating/archiving legacy mail for a number of mailboxes is not necessarily so simple...

[#3]

Yes - having an unusual level of email problems last week and coming on here was how I found out about it too. I'm not best pleased.

'Luckily' when I first set up email for my household more than 20 years ago I hid the addresses behind email forwarders from mydomain.co.uk so I could, if necessary, change my mailbox locations without having to tell the world of the new addresses.

I've put that off for some time despite the very variable plusnet service over the years but it looks like I'm going to have to bite the bullet sooner rather than later now. sigh

[#4]

And some of us don't have Xwitter accounts so wouldn't be an option even if the plus username did exist.

[#5]

@balvack2 The Xwitter (like it)/Bookface  channels are (IMHO) a convenient way of hiding issues (I assume, as I  have never used either route), with only  the person making the post and PN being able to see the conversation?

[#6]

Of course Plujsnet's decision is for the good of their loyal customers. Hang on what am i saying, they couldn't give a stuff!

As for the ludicrus telephone conversation I had with someone at Plusnet this morning. She sounded like she was using a headset bought 2nd hand from Ebay with the mouthpiece inside a chrisp packet. Constantly having to repeat and explain things to her, just ridiculous.

Well I guess I've got between now and my broadband renewel to move everything myself and after 20+ years bid Plusnet farewell.

[#7]

I suspect you won't be the only one...

[#8]

All customers will be told in due course. We can't tell everyone about any changes at once, because even with every piece of possible information supplied, our call centre would still be overrun. We'll announce and perform migrations in batches. 

[#9]

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@plusnettony wrote:

All customers will be told in due course. We can't tell everyone about any changes at once, because even with every piece of possible information supplied, our call centre would still be overrun. We'll announce and perform migrations in batches. 

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I respectfully beg to differ.

Not informing customers of a major future project that will affect them technically and financially is not good practice and further tarnishes Plus.nets reputation.

[#10]

I totally agree. This isn't some minor system update.

[#11]

The announcement is on the Plusnet website, has been for a while.
https://www.plus.net/help/email-guides/how-to-use-plusnet-email/
Which is about as proactive as can be expected these days...

[#12]

There is some danger here of just being a clanging symbol.  There is an in-flight programme of activity, how does advance notice of the migration impact users in a manner which enables then to do anything meaningful?

It is going to happen, there is an FAQ on the user portal which was published in March.

Users will get 60 day's notice of their individual migration - advanced comms usually serves only to swamp support channels with calls asking for information which is not relevant at the time of asking.

The only immediate fiscal impact will be on those who are not Plusnet broadband customers and have been receiving a free-gratis email service since they took their business elsewhere, years ago.

[#13]

Well I'm sure all Plusnet customers visit the Plusnet website on a daily basis in case Plusnet make an important announcement...........not!

[#14]

I don't visit the 'user portal'. I do think this whole buisness could of been handled better by Plusnet. 

Having seen some of the replies on here insinuating that it's somehow our fault we didn't know obout this, or only just found out, it's more than a little annoying and disappointing.

[#15]

@rockposer 

By no means is it a user's fault that they do not know; however, the point is "What meaningful difference does knowledge before one needs to know, helpful to the individual" compared to the likely detrimental impact on the business needing to field calls to ask questions not relevant to the time frame?

There can be tendency for folks to demand to know things that make no difference to what the can do, what will happen or they need to know 'now'.  Unless users have their own domain names, their only alternative to the migration is to lose their existing email addresses.  Remaining exactly as is, is not an option.

This is a massive programme having a long time lines; when individual customers need to know, they will receive appropriate personal comms.