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Unable to send emails

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Unable to send emails

Server not responding - is anything adrift at Plusnet
108 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: Unable to send emails

Our monitoring platform doesn't suggest anything's awry and not heard of any other reports this morning. Can you telnet to the server? From a command prompt:
telnet relay.plus.net 25

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Unable to send emails

response
220 avasout04 smtp relay.plus.net
Error from Outlook as picture
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Unable to send emails

It might be handy to know the recipient and sender email addresses to do some validation on them then.
For obvious reasons, can you PM them.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Unable to send emails

PM sent and for other users they are both to Plusnet email addresses the second being a test to my account
Now off to try webmail
This may be my computer as my wife's XP machine works fine - away to try a reboot
Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: Unable to send emails

Also be handy to know whether or not you're using SMTP auth?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Unable to send emails

I am not but it is now fixed - computer reboot fixed it
It may have been something to do with waking from sleep mode
Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: Unable to send emails - FIXED - Computer problem

Spoke too soon, one of our outbound mail servers looks to be playing up. Looking into it now ...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

mozzy
Dabbler
Posts: 11
Registered: 26-09-2007

Re: Unable to send emails - FIXED - Computer problem

I'm getting similar problems I get this message from Thunderbird
Sending of message failed.
The message could not be sent because the connection to SMTP server relay.plus.net was lost in the middle of the transaction. Try again or contact your network administrator.
Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: Unable to send emails

How are things now? I'm looking to close the service status but our monitoring system's still flagging a few issues so would rather not do this prematurely.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Unable to send emails

Other than one authentication issue, which I get occasionally and a retry fixed it, no problems but then again the reboot fixed it for me so I don't know what effect that had as the other computer worked fine
PhyllisTyne
Aspiring Pro
Posts: 609
Thanks: 36
Fixes: 3
Registered: 30-08-2007

Re: Unable to send emails

getting connection to server interrupted errors here. just started.
PT
Bald_Eagle1
Grafter
Posts: 313
Registered: 24-06-2011

Re: Unable to send emails

plus.com email addresses can send & receive.
F9 email addresses can receive but not send.
Even a reply to a plus.com email cannot be sent from F9 (relay.force9.net)
watton
Grafter
Posts: 36
Registered: 10-01-2008

Re: Unable to send emails

I'm getting repeated timeouts trying to send mail from my mail.free-online account.  Two messages sitting in my outbox wont go.  Sad
Haven't received anything recently either, although clicking receive doesn't generate a timeout message - could be nothing to receive.
Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: Unable to send emails

I've posted a service status. Seems to be a recurrence of the issue from this morning. It's died down now though so would be interested to hear if you're still having problems?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵