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Unable to send emails

Wardio2
Dabbler
Posts: 13
Registered: ‎21-03-2018

Re: Unable to send emails

Hi Dean. I’m unable to send on both pc and iPad. The difference is I get the error message on iPad but utter silence on pc. I think this has been going on for some time.

Wardio2
Dabbler
Posts: 13
Registered: ‎21-03-2018

Re: Unable to send emails

Hi Dean. I now find I can send ok using my iPhone but not pc or iPad. Crazy!

 

Buggy3360
Newbie
Posts: 8
Registered: 3 weeks ago

Re: Unable to send emails

I’m seriously considering moving to Virgin cable after Xmas as the hassle of replacing my email addresses has got to be easier and better than being treated like an idiot by PlusNet. I have had the ‘use webmail then’ solution given to me, but as a former network engineer for over ten years, I am aware that the issues lie with them. If they don’t sort this soon, I’ll be gone!
Wardio2
Dabbler
Posts: 13
Registered: ‎21-03-2018

Re: Unable to send emails

Hi Buggy3360

Yes, this problem is annoying and I wouldn't be happy using webmail. I haven't used PlusNet Community for some years but I'm alarmed at the number of dissatisfied customers I see. My brother lives in the Borders and he can send ok but is unhappy with the service and is thinking of leaving. I'm wondering if it's possible to uninstall Mail and start again, but I'd have to print a lot of mails I need to keep. Gnash gnash!

Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Unable to send emails

Sorry for the inconvenience, we'll let you know when there's been a response to the issues Anoush has raised with our ops team. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Unable to send emails

 

I've added an update to your support ticket 184826664.

If you can let us know over here once you've replied we'll let our engineers know.

 

[edit]

This post was aimed at @Buggy3360

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Buggy3360
Newbie
Posts: 8
Registered: 3 weeks ago

Re: Unable to send emails

I replied at 2:15.... The answer is Yes, as long as I am still able to receive emails as I have been, there is no problem in changing the password.

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Unable to send emails

Thanks for the heads up.

I've passed this on to our engineers.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
madswitcher
Grafter
Posts: 257
Thanks: 2
Registered: ‎01-08-2007

Re: Unable to send emails

Hi Gandalf,

could you also take into account the following thread

https://community.plus.net/t5/Email/Unable-to-send-emails-from-a-Virgin-connection-Escalation-path/t...

as I have the same symptoms and there is some further information there that may be helpful for your engineers.

Kind regards

Mike

madswitcher
Grafter
Posts: 257
Thanks: 2
Registered: ‎01-08-2007

Re: Unable to send emails

Note to mods

please don't move this item from this thread.  It is of the same ilk and may be of use to your engineers to know that another user has this problem.

Mike

Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Unable to send emails

Hi there, I can see Gandalf has replied to the other thread. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Unable to send emails

@Wardio2, I've just updated your support ticket 184884631. We'd need to know the email address and the approx date & times that you're unable to login to webmail. Could you add a reply to that ticket letting us know over here when you've done so and we'll pick it up. Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Buggy3360
Newbie
Posts: 8
Registered: 3 weeks ago

Re: Unable to send emails

It seems the solution I am being offered would mean that I no longer RECEIVE emails...despite the fault being that I cant SEND them. I think I'll stick with receiving my mail as I have been and to send mail using Webmail until I cancel my account as I have decided enough is enough, I am moving to Virgin.....at least I will also get connection speeds worth the monthly payments......... Can't say its been fun Force9/Plusnet!!!!

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Unable to send emails

@Buggy3360, sorry to hear this you think this was a solution. We’d just need to temporarily change your password to try to diagnose the issue. This will mean that you won’t be able to receive mail, but I’d like to stress that this is temporary. Thanks.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Wardio2
Dabbler
Posts: 13
Registered: ‎21-03-2018

Re: Unable to send emails

Hi Anoush. As I said earlier, I am now able to send using Webmail. At least, Webmail tells me when a message has gone.