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Unable to send emails from laptop abroad

Overit
Newbie
Posts: 4
Registered: 10-03-2014

Unable to send emails from laptop abroad

I have move abroad for a while even though (obviously) not on plusnet broadband did manage to send emails eventually by following the email set up guide whilst in hotels.  Now I have set up home internet I cannot get it to work on my laptop (windows 7 - livemail) or my husband's (windows Cool.  I managed to lose all my emails deleting the account and starting again but it still doesn't work.  I have managed to get it to work on the various apple devices we have but I prefer to use the laptop keyboard.  Can anyone put me out of my misery?
I would call but when I left the UK there was generally a 45 minute wait time which isn't an option and ironically you can't email questions.
Thanks
6 REPLIES
RPMozley
Aspiring Pro
Posts: 1,118
Thanks: 30
Fixes: 5
Registered: 04-11-2011

Re: Unable to send emails from laptop abroad

When you say 'can't get it to work' is that with sending, receiving or both?
That's RPM to you!!
Overit
Newbie
Posts: 4
Registered: 10-03-2014

Re: Unable to send emails from laptop abroad

I just can't send
Superuser
Superuser
Posts: 12,551
Thanks: 3,833
Fixes: 25
Registered: 22-08-2007

Re: Unable to send emails from laptop abroad

Your out going smtp server should have the following characteristics...
Server: relay.plus.net
Port: 587
Authentication: Required, use same as incoming server
SSL: Off
If it still does not work, please post the error message here.
Overit
Newbie
Posts: 4
Registered: 10-03-2014

Re: Unable to send emails from laptop abroad

Brilliant thanks.  It was the port number needed changing.  Don't suppose you know how to find the deleted emails do you?  Smiley
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Unable to send emails from laptop abroad

that would need staff input as deleting an account may or may not have deleted the emails from the system
Overit
Newbie
Posts: 4
Registered: 10-03-2014

Re: Unable to send emails from laptop abroad

I think it probably has.  It warned me that emails not in storage folders would be deleted but I thought I had put them all in storage folders.  I guess I will only find out how much of a problem it is when I need one of them.