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Unable to send email

stathe
Rising Star
Posts: 583
Thanks: 8
Fixes: 1
Registered: 30-07-2007

Unable to send email

I Try to send a very short e mail and it does not work I get this ___
The message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts. Subject 'T.V', Account: 'mail.plus.net', Server: 'relay.plus.net', Protocol: SMTP, Server Response: '552 wxgh1h00E3To7dt01xgiuT message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.', Port: 25, Secure(SSL): No, Server Error: 552, Error Number: 0x800CCC6D
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,324
Thanks: 1,111
Fixes: 89
Registered: 04-04-2007

Re: Unable to send email

Sorry to hear you're having problems Sad
Can you raise a support ticket containing the sender address, recipient address, subject line and approximate time/date of one of these failed attempts to send email? The content of the email would also be of help. I /should/ be able to work out what's going on then. I suspect our outbound spam filters don't like the content and/or sender/recipient address.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

stathe
Rising Star
Posts: 583
Thanks: 8
Fixes: 1
Registered: 30-07-2007

Re: Unable to send email

Now working I forwarded from out box
From: "Edward Parsons" <edparsons@xxxxxx.plus.com>
To: <xxxxxxx@gmail.com>
Subject: T.V
Date: Mon, 14 Nov 2011 09:54:09 -0000
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0017_01CCA2B3.5AE49FC0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.5931
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.6157

From: "Edward Parsons" <edparsons@xxxxx.plus.com>
To: "Edward Parsons" <xxxxxx@yahoo.co.uk>
Subject: Fw: 2 pictures for you
Date: Mon, 14 Nov 2011 09:55:37 -0000
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_002B_01CCA2B3.8F4EE5E0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.5931
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.6157
This one worked the other didnt
dick:green email addresses edited as this is a public forum.
stathe
Rising Star
Posts: 583
Thanks: 8
Fixes: 1
Registered: 30-07-2007

Re: Unable to send email

AS it is O.K now no point in going any further