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Unable to send email

mariehogarth
Newbie
Posts: 3
Registered: ‎07-10-2016

Unable to send email

I receive is error in Windows live Mail

running windows 7

 

The connection to the server has failed.

Subject 'test'
Server: 'relay.force.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 10061

 

I can receive fine but nothing going out

ive been on the helpline chats but not fixed yet

anyone got a solution

 

4 REPLIES
markhawkin
Aspiring Pro
Posts: 256
Thanks: 33
Fixes: 5
Registered: ‎17-07-2016

Re: Unable to send email

@mariehogarth

 

I would expect it to be relay.force9.net

Is that the problem ?

 

 

 

I am the satisfied customer....
Community Gaffer
Community Gaffer
Posts: 3,401
Thanks: 2,201
Fixes: 78
Registered: ‎22-02-2016

Re: Unable to send email

If you set up your email using the settings on our help pages, it was pointed out that the text has a typo.

https://community.plus.net/t5/Email/Error-on-support-page/m-p/1369676

So on the help and support pages, the text for setting up email should actually read as:

“If you’ve been with us a while, your domain might be ‘.force9.co.uk or ‘.free-online.net’. If so, change ‘.plus.net’ to ‘.force9.net’ or ‘.free-online.net’ for both your incoming and outgoing servers.”

I have actually updated this article and those changes will be live at some point very soon. Apologies if this is what has caused this error.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

mariehogarth
Newbie
Posts: 3
Registered: ‎07-10-2016

Re: Unable to send email

Hi thanks for the response

I have corrected the force9 addressing but still have the error listed below

An unknown error has occurred.

Server: 'relay.force9.net'
Windows Live Mail Error ID: 0x80070057
Protocol: SMTP
Port: 25
Secure(SSL): No

Moderator's note by Dick (Strat) Duplicate post removed.

Superuser
Superuser
Posts: 9,925
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: Unable to send email

A likely cause of that error is having emails stuck in outbox, perhaps from when the outgoing server setting was incorrect.

I suggest deleting everything in the Windows Live Mail outbox folder, Then close the application and restart your computer.

Try sending again after the computer restarts.

David