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Unable to send email

TerryG
Newbie
Posts: 5
Registered: 29-11-2015

Unable to send email

Hi
Email has worked fine for years but today I can't send (I can receive, but that comes through a different hosted POP server.
When sending a message, no matter how small, I get the message:
Connected to relay.plus.net
After about 30 seconds, I then get:
The size of the message you are trying to send exceeds a temporary size limit of the server. The message was not sent; try to reduce the message size or wait some time and try again. The server responded:  ... temporary failure.
Any ideas please?
Terry
13 REPLIES
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: Unable to send email

Are you trying to send large Attachments?
TerryG
Newbie
Posts: 5
Registered: 29-11-2015

Re: Unable to send email

No, emails just say "test" with no attachments. Couldn't get much smaller.
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: Unable to send email

Try webmail and see if that works
TerryG
Newbie
Posts: 5
Registered: 29-11-2015

Re: Unable to send email

Webmail works fine, just not SMTP
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: Unable to send email

Ok let's rule out some other stuff, how is your computer connected to the internet is it:
01) by LAN using cat5 cable
02) wifi
TerryG
Newbie
Posts: 5
Registered: 29-11-2015

Re: Unable to send email

I'm conected by lan but I have a laptop connected by WiFi - same result with both
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: Unable to send email

Ok, I was thinking if you were using wifi it may have been you using your neighbors wifi.
Both computers worked with email before? Yes
If yes I am at a loss on why it doesn't work now.  I will send a PM to Bob from PlusNet and see if he can help you!
TerryG
Newbie
Posts: 5
Registered: 29-11-2015

Re: Unable to send email

Yes, it worked perfectly until yesterday and I've changed nothing. I look forward to hearing from  Bob.
Thanks
Community Veteran
Posts: 18,725
Thanks: 246
Registered: 12-08-2007

Re: Unable to send email

There are a number of threads on similar problems and Bob Pullen is being very helpful in one of these.
Maybe a mod could pull all the threads together to make it easier for posters and particularly Bob.
Community Gaffer
Community Gaffer
Posts: 13,320
Thanks: 1,104
Fixes: 89
Registered: 04-04-2007

Re: Unable to send email

Quote from: TerryG
Yes, it worked perfectly until yesterday and I've changed nothing. I look forward to hearing from  Bob.

Can you try power-cycling your router (switch it off then back on again) and let me know whether or not that helps?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

DaveRobinson
Newbie
Posts: 1
Registered: 31-03-2016

Re: Unable to send email

I get exactly the same problem. Can send about 70 emails (7k) before I get that message. If I wait an hour I can send the rest. Trouble is I am not sure which have gone and which have failed. What I need to know is .....Is it a size limit or a number of emails limit. Knowing that I can calculate how many to send safely at one time
Community Gaffer
Community Gaffer
Posts: 13,320
Thanks: 1,104
Fixes: 89
Registered: 04-04-2007

Re: Unable to send email

Assuming you're using a Plusnet connection, the per email recipient limit is 250 I believe, with a 1000 recipient per hour limit. Off network these limits are more aggressive.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Moderator
Moderator
Posts: 18,220
Thanks: 2,701
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Registered: 06-04-2007
Moved:

Re: Unable to send email