Unable to send email
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Unable to send email
Unable to send email
07-10-2016 12:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I receive is error in Windows live Mail
running windows 7
The connection to the server has failed.
Subject 'test'
Server: 'relay.force.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 10061
I can receive fine but nothing going out
ive been on the helpline chats but not fixed yet
anyone got a solution
Re: Unable to send email
07-10-2016 1:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would expect it to be relay.force9.net
Is that the problem ?
Re: Unable to send email
07-10-2016 2:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you set up your email using the settings on our help pages, it was pointed out that the text has a typo.
https://community.plus.net/t5/Email/Error-on-support-page/m-p/1369676
So on the help and support pages, the text for setting up email should actually read as:
“If you’ve been with us a while, your domain might be ‘.force9.co.uk or ‘.free-online.net’. If so, change ‘.plus.net’ to ‘.force9.net’ or ‘.free-online.net’ for both your incoming and outgoing servers.”
I have actually updated this article and those changes will be live at some point very soon. Apologies if this is what has caused this error.
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Unable to send email
on 08-10-2016 1:07 PM - last edited on 08-10-2016 4:41 PM by Strat
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi thanks for the response
I have corrected the force9 addressing but still have the error listed below
An unknown error has occurred.
Server: 'relay.force9.net'
Windows Live Mail Error ID: 0x80070057
Protocol: SMTP
Port: 25
Secure(SSL): No
Moderator's note by Dick (Strat) Duplicate post removed.
Re: Unable to send email
08-10-2016 2:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A likely cause of that error is having emails stuck in outbox, perhaps from when the outgoing server setting was incorrect.
I suggest deleting everything in the Windows Live Mail outbox folder, Then close the application and restart your computer.
Try sending again after the computer restarts.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page