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Unable to send email when away from home

IMR88
Dabbler
Posts: 19
Thanks: 2
Registered: ‎05-01-2016

Unable to send email when away from home

I thought I had this sorted so that I could send mail when away from my plusnet connection. Mostly it works, but sometimes it doesn't. Why? I'm using the setting I was advised to when I first encountered the problem. Outlook 2016 on Mac.

I'm not aware of any friends who have similar problems with different ISP and given plusnet is effectively using BT kit why is it such a problem? 

IainScreen Shot 2018-09-27 at 11.00.41.png

2 REPLIES 2
SpendLessTime
Aspiring Hero
Posts: 2,917
Thanks: 889
Fixes: 84
Registered: ‎21-09-2009

Re: Unable to send email when away from home

From https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

You'll need to give a few more details when you're setting up your email application. They can be pretty confusing, so here's what to use.

  IMAP POP
Incoming server imap.plus.net mail.plus.net
Incoming port 143 110
Outgoing server relay.plus.net relay.plus.net
Outgoing port 587 (recommended) or 25 587 (recommended) or 25
SSL/TLS No No
SMTP Authentication
(only needed if you're sending emails from a non-Plusnet Internet connection)*
Yes Yes

* This is only available if you've got an active Plusnet broadband account

If you've been with us a while, your domain might be '.force9.co.uk or '.free-

So try port 587 on the outgoing server

IMR88
Dabbler
Posts: 19
Thanks: 2
Registered: ‎05-01-2016

Re: Unable to send email when away from home

I'll try that next time. Still don't understand why plusnet have this bug!