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Unable to send e-mails

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Aspiring Pro
Posts: 333
Thanks: 43
Fixes: 3
Registered: ‎28-06-2007

Unable to send e-mails

Hi

Due to the lockdown my daughter who is with PN (line, router & email) has taken her computer home. She set it all up and received e-mails but cannot send them, the only thing different is at home she is on BT. What settings in Outlook 2016 require amending to enable emails to be sent please.

Regards

6 REPLIES 6
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Hero
Posts: 3,599
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Registered: ‎24-02-2012

Re: Unable to send e-mails

@mort7890 To send from a non-PN connection, authentication needs to be set to 'on'.

John
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Aspiring Pro
Posts: 333
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Registered: ‎28-06-2007

Re: Unable to send e-mails

Hi @jab1 

Tried that using same as the incoming details also tried other ports. Error or timed out connection, I have seen this before with BT but have been unable to rectify it as I think it is BT blocking or safeguarding their system. However I am sure there is a way round the problem.

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Hero
Posts: 3,599
Thanks: 1,221
Fixes: 27
Registered: ‎24-02-2012

Re: Unable to send e-mails

Sorry it didn't work. I set my authentication up about 8 years ago, so can't even remember how I did it, but in any case this was on Thunderbird.

Hopefully one of the more knowledgable people will be able to help.

John
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Aspiring Pro
Posts: 333
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Fixes: 3
Registered: ‎28-06-2007

Re: Unable to send e-mails

Fix

Hi @jab1 

Found another port setting to try and that has worked so all seems now OK.

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Hero
Posts: 3,599
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Registered: ‎24-02-2012

Re: Unable to send e-mails

Good. 👍

John
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Registered: ‎06-04-2007

Re: Unable to send e-mails

Moderator's note(s):

Thread moved from Tech Help to Email.

Forum Moderator and Customer
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