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Unable to "Try New Outlook" on Windows 10 PC

FIXED
hadham
Hooked
Posts: 5
Thanks: 1
Fixes: 1
Registered: ‎19-11-2022

Unable to "Try New Outlook" on Windows 10 PC

Hello, 

 

I am running Windows 10 and have Microsoft mail Version 16005.14326.21806.0 running fine with my Plusnet mail account.

 

However I am now being prompted to "Try New Outlook" when I use Microsoft Mail.  I have tried to setup New Outlook several times now using the IMAP option, but I cannot get it to work.  Has anyone else managed to get New Outlook to work with a Plusnet mail account?

 

Is there are secret configuration that works?

 

Please advise.

5 REPLIES 5
Gel
Aspiring Champion
Posts: 2,335
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Unable to "Try New Outlook" on Windows 10 PC

Don't let OUTLOOK try to set up connection automatically; never works because of PN'S
settings peculiarities. Search this forum for relevant posts on this on how to do manually.
hadham
Hooked
Posts: 5
Thanks: 1
Fixes: 1
Registered: ‎19-11-2022

Re: Unable to "Try New Outlook" on Windows 10 PC

Fix

Finally managed to get it working with these settings:

imap.plus.net
993
SSL / TLS (recommended)
 
relay.plus.net
587
StartTLS
HPsauce
Pro
Posts: 7,001
Thanks: 146
Fixes: 2
Registered: ‎02-02-2008

Re: Unable to "Try New Outlook" on Windows 10 PC

Similar to my settings in MS Office Outlook though I have port 25 for SMTP.

Townman
Superuser
Superuser
Posts: 23,013
Thanks: 9,599
Fixes: 160
Registered: ‎22-08-2007

Re: Unable to "Try New Outlook" on Windows 10 PC

To be a pedant port 25 is for MX to MX message relay. Port 587 is for email client message submission.

Some networks inhibit access to off network port 25 connections, thus a mobile client configured to use port 25 might not work in all situations

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

HPsauce
Pro
Posts: 7,001
Thanks: 146
Fixes: 2
Registered: ‎02-02-2008

Re: Unable to "Try New Outlook" on Windows 10 PC

@Townman you are correct about port 25, I suspect my configuration is just "historical" and as I never, ever send emails through PlusNet (only receive) it's not been flagged up. 😎