Unable to login to Madasafish Account or email.
I am unable to login to my Madasafish account via the web portal and I am also unable to setup a new client on a new device with my account details.
Using the "forgotten password" link on the web portal also does not work, because when I enter my login credentials, I never receive any link to reset my PWD.
Have tried all recent PWD's in both email client and web portal without success.
On other devices, where the email client was previously setup, there are no issues.
Any advice please as there appears to be an issue with the login details vs Server setup?
Re: Unable to login to Madasafish Account or email.
I also have the same problem. I have a totalise account that was taken over by madasafish and then plusnet i.e. the email address is totalise.co.uk.
On Monday (3rd Aug 2020) I could log in using the plusnet Webmail but when I tried forwarding an email it kept thinking it was spam when it was not and I had moved it to my inbox.
My email apps on my ipdat and phone were also responding the same but were saying that my password was incorrect (it was not). I also found that in the email apps I could not send an email although I could receive them.
Today (Tuesday 5th) I cannot even access my account on the plusnet webmail. It keeps stating the password is invalid.
I cannot 'chat' to an adviser as the only option is to browse the help....which is unhelpful, join the plusnet community (which I wasn't a part of and couldn't use my 'plusnet' email because I couldn't register the email!....luckily I have another email account) or make a phone call, which I suspect will cost me a fortune.
The plusnet (totalise) account is my main email account and need access to it as I'm expecting email confirmations!!!!
Although this community is a good idea I doubt I will have a response or a solution in a timely manner, especially as the originator of the post was on Monday. Plus, I need a plusnet person to say what is wrong as I don't think it is anything to do with setup as I could acess no problem previously.