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Unable to log into Totalise Account

Newbie
Posts: 2
Registered: ‎29-07-2020

Unable to log into Totalise Account

I'm currently unable to log in and retrieve my emails from my totalise account.  I could at 7.51am but I know get an error message.  Ive tried via my mobile and via webmail but just get error or timeout messages.

 

I've messaged Plusnet via Twitter and Facebook and got no response yet

 

Thanks

3 REPLIES 3
Superuser
Superuser
Posts: 16,661
Thanks: 6,851
Fixes: 63
Registered: ‎22-08-2007

Re: Unable to log into Totalise Account

Hi, A warm welcome to the forums.

Reset email password

Which ISP are you with, Plusnet or one of the other / legacy vISPs?

If you are not able to login to the email address using webmail, then it is likely that your email address has been identified as being compromised and has has its password changed. Where email address passwords have been changed to protect the integrity of the service, the account password is left unchanged.

Plusnet / Force9 / FreeOnline users can only change the password on the DEFAULT email address by changing the password on the user ACCOUNT through the user portal. You can change the password on a secondary mailbox using the Manage My Mail options in the user portal.

Brightview users (Madasafish / FreeNetName / GlobalNet / IC24 / ICScotland / Dialstart / Totalise) logging into webmail should use their full email address. Use the MAAF user portal to update the password on the default email address (change the account password) and use this MAAF guide to change the password on a secondary mailbox address. If you cannot recall the account password, you will need to contact support ... because the account password change process sends an email to the mailbox you cannot now access.

DO NOT USE THE SAME PASSWORD AGAIN for that would allow the continued exploitation of the account. The new password should be cryptic and not one used before.

Note that changing the account password will change the password used for logging on to the relevant user portal. If your email service is NOT a retained legacy service (one associated with a retired internet service account), then the password required by the router to connect to the internet will be changed too. If the router is a Hub Zero or a Hub One supplied by Plusnet it should update automatically. If not, you will need to log into the router, drop the connection, change the password yourself and reconnect.

On the assumption that the email address password has been compromised, I strongly recommend that wherever you have used that email address / password combination as access credentials to services such as Amazon, Netflix, eBay etc., that you also change the passwords on those service as well.

 

Newbie
Posts: 2
Registered: ‎29-07-2020

Re: Unable to log into Totalise Account

Hi

 

Thanks for the prompt reply.  I managed to reset my password via the Madasafish portal which still holds my account details

 

Thanks again

Newbie
Posts: 3
Thanks: 4
Registered: ‎05-08-2020

Re: Unable to log into Totalise Account

Thanks for the response @Townman 

I followed your instructions and I can now log in ok via plusnet webmail and also all the mail apps I have on my gadgets (after chaging password to new one).

I wasn't even aware that the madasafish portal still existed. I've had a really bad password for a while now and had no idea how to change it until now.

Thanks again.