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Unable to delete Emails from Deleted Items

FIXED
mduffin
Dabbler
Posts: 15
Registered: ‎10-05-2016

Unable to delete Emails from Deleted Items

I'm trying to tidy my mailbox up and in Settings I've enabled emply trash when logging out, but now the deleted items is showing as containing 26500 mails, but I can't find any way to empty this.. Anyone else had this issue? Any staff on that could look at this for me please. Thanks, Mick.
4 REPLIES 4
mduffin
Dabbler
Posts: 15
Registered: ‎10-05-2016

Re: Unable to delete Emails from Deleted Items

Forgot to mention, when I click on the deleted Items folder, it doesn't show anything..

 

Mick.

Plusnet Help Team
Plusnet Help Team
Posts: 1,458
Thanks: 283
Fixes: 83
Registered: ‎26-03-2018

Re: Unable to delete Emails from Deleted Items

Fix

Hi @mduffin,

 

I'm sorry that it's not allowing you to empty the deleted items folder for your email account and for any inconvenience that this is causing you.

 

I've refreshed the mailbox on your account to try and resolve this. Please allow four hours and let us know whether the issue persists. Please can you also confirm whether you are attempting to delete the emails via our webmail platform or if you're using a mail client?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
mduffin
Dabbler
Posts: 15
Registered: ‎10-05-2016

Re: Unable to delete Emails from Deleted Items

Sorry for the late reply, yes looks like the refresh has worked and I can now delete Items.

 

Thanks for your help Emily.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 363
Fixes: 101
Registered: ‎27-04-2007

Re: Unable to delete Emails from Deleted Items

OK, that's good to see thanks a lot for letting us know. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team