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Unable to create my first e-mail address - me too.

lladroman
Newbie
Posts: 1
Registered: ‎19-08-2010

Unable to create my first e-mail address - me too.

New to PN.
My account was activated to day but I am unable to log-in to Manage my mail inorder to create my first email address. It states the feature not availble with this account?
I noted Beefeater had the same problem and it was resolved  by a Ben.  Any one help please.
Regards
Graham
2 REPLIES
MrT
Grafter
Posts: 379
Registered: ‎30-06-2010

Re: Unable to create my first e-mail address - me too.

Try this link https://portal.plus.net/my.html?action=add_mailbox - it might sort your problem.
pcoventry
Grafter
Posts: 434
Registered: ‎26-11-2007

Re: Unable to create my first e-mail address - me too.

Good evening lladro and welcome to Plusnet Smiley
That's not a problem. New accounts are not created with mailboxes if you enter an existing e-mail address however these can be added. The best thing to do would be to call us on 0845 140 0200 or create a support ticket via http://contactus.plus.net  and we can add these for you. Usually as MrT advised the above link would sort the problem and allow you to create a new e-mail address. For future reference you can also get there via http://email.plus.net
I would offer to add these for you however I am not at work at the moment and so I always advise to contact Customer Support  directly so we can clear you under DPA and deal with your query as quickly as possible. As always we are available 24 hours a day everyday.