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Unable to create first email

Hooked
Posts: 5
Registered: ‎10-12-2020

Unable to create first email

When first opening account I don’t remember being asked to create an email account. Now when I go into manage emails there is obviously nothing there, so I try to create new domain name but it just fails to add and takes me back to start again. Tried many different variations but to no avail. Is there something I’m missing? Please help. 

9 REPLIES 9
Aspiring Pro
Posts: 554
Thanks: 69
Fixes: 3
Registered: ‎09-10-2007

Re: Unable to create first email

try reading this article

https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

 

Your default email address will be in the following format  "postmaster@yourusername.plus.com "

But you can add mailboxes by creating new names to replace postmaster in front of the rest of the string

 

Hope this helps

 

GPS

Hooked
Posts: 5
Registered: ‎10-12-2020

Re: Unable to create first email

Thanks for the suggestions but the issue is every time I try to create a new email address is just says failed and nothing is listed. Just goes round in a loop!

Aspiring Pro
Posts: 554
Thanks: 69
Fixes: 3
Registered: ‎09-10-2007

Re: Unable to create first email

Perhaps you need technical support help . I dont use Plus Nets email service  myself nowadays but it is simple enough to set up an alternative:  GMail,Hotmail or Outlook email account and all are free. Are you logged into your user account correctly? I have just set up a new email account with Plus  net with no problems just by following the steps on the set up page. Without further information I am not sure what you are not doing correctly.

 

Superuser
Superuser
Posts: 9,174
Thanks: 2,246
Fixes: 163
Registered: ‎30-07-2007

Re: Unable to create first email

@VIV1  I THINK that there can be a problem that, if a mail address isnt requested/created at signup, then the email component isnt added correctly to the account. Meaning that it requires staff intervention to add the email component and thus allow future email addresses to be created.

As @runhare says, technical support is needed to check your account. You could either wait for one of the Plusnet Help team to pick up this thread, or if urgent try and give CSC a call, although they are taking some time to answer calls at the moment.

Hooked
Posts: 5
Registered: ‎10-12-2020

Re: Unable to create first email

Help me Plusnet team please.  

Plusnet Help Team
Plusnet Help Team
Posts: 22
Thanks: 5
Fixes: 3
Registered: ‎01-12-2020

Re: Unable to create first email

HI @VIV1, thanks for your message. I think I've resolved the issue - the phone order wasn't fully closed off on your account. If you have any further issues let me know and we'll get some technical help for you. Chris.

 Chris Fitzsimmons
 Plusnet Help Team
Hooked
Posts: 5
Registered: ‎10-12-2020

Re: Unable to create first email

Thank you for your help. I am still unable to create a new email address though, still says failed.

Plusnet Help Team
Plusnet Help Team
Posts: 1,250
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: Unable to create first email

Hi @VIV1,

I've made some changes to the account and you should now be able to open a mailbox online via the Member Centre.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Newbie
Posts: 1
Registered: 4 weeks ago

Re: Unable to create first email

Thanks for the suggestions i think you should be clear explanation of  this issues.