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Unable to create first email address

dingham99
Grafter
Posts: 36
Registered: 19-07-2010

Unable to create first email address

Evening all,
Previous user of PN, now returning after a stint with cable.
My account has been activated today but I am unable to log in to Manage my Mail in order to create my first email address.  It simply states that either the feature is not available with this account (PN Extra) or if I am new wait until 30 minutes after my account is created (which it has been - 4 hours to be precise).  Am I being stupid and doing something wrong?
Appreciate your help.
Dave
6 REPLIES
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: Unable to create first email address

Try sending yourself an email to the default mail address you had set up - sometimes the mail component doesn't create the mailbox correctly until an email has been received.
B.
dingham99
Grafter
Posts: 36
Registered: 19-07-2010

Re: Unable to create first email address

Hi,
Will the default email address be postmaster@<username>.plus.com? I didnt set up an email address on sign up as I am using my own domain address.
Regards
Dave
Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: Unable to create first email address

Unfortunately there was a problem which meant your account wasn't allowing mailboxes to be added to it. I've fixed that now but it's going to take 6-8 hours before they are usable as DNS needs to be created for them and they need to be added to our mail system.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dingham99
Grafter
Posts: 36
Registered: 19-07-2010

Re: Unable to create first email address

Hi Chris,
Many thanks.  I now get a different error page - ERROR: Connection dropped by IMAP server.  I shall give it a while longer to see what happens.
Regards
Dave
Community Gaffer
Community Gaffer
Posts: 13,292
Thanks: 1,067
Fixes: 86
Registered: 04-04-2007

Re: Unable to create first email address

Send an email to the address and then give it another go Dave.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

dingham99
Grafter
Posts: 36
Registered: 19-07-2010

Re: Unable to create first email address

Cheers Bob - got there eventually  Smiley
Many thanks
Dave