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Unable to attach file in web mail

Highlighted
Community Veteran
Posts: 5,688
Thanks: 1,567
Fixes: 37
Registered: ‎16-10-2014

Unable to attach file in web mail

I'm trying to send someone an email via Plusnet SquirrelMail that contains a zip file (filename.xlsx.zip) but after I select the file via the browse button and I click the 'Add' I get this error:

Attachment-Error.png

Am I missing something here?

7 REPLIES
Community Veteran
Posts: 5,688
Thanks: 1,567
Fixes: 37
Registered: ‎16-10-2014

Re: Unable to attach file in web mail

I thought I'd try the "Advanced Webmail" available from the login page only to get this:

No-Service.png

Community Veteran
Posts: 5,688
Thanks: 1,567
Fixes: 37
Registered: ‎16-10-2014

Re: Unable to attach file in web mail

FWIW I managed to get logged in to the 'Advanced Webmail' and send the email complete with attachment. But that still doesn't explain why the basic webmail doesn't work.

Plusnet Help Team
Plusnet Help Team
Posts: 10,141
Thanks: 3,201
Fixes: 509
Registered: ‎21-04-2017

Re: Unable to attach file in web mail

Sorry to hear the basic webmail isn't working. I've highlighted this to our products team, however if the advanced webmail works normally I'd probably recommend using that in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RPMozley
Aspiring Pro
Posts: 1,119
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: Unable to attach file in web mail

What happens, if instead of clicking add, you hit return or enter key on your keyboard? Oh, possibly with focus within the file location text box.
That's RPM to you!!
southerner
Aspiring Pro
Posts: 524
Thanks: 48
Fixes: 1
Registered: ‎27-11-2013

Re: Unable to attach file in web mail

Is the Zip <2Mb? Just I noticed this in my implementation of SM -

Capture.PNG

Community Veteran
Posts: 5,688
Thanks: 1,567
Fixes: 37
Registered: ‎16-10-2014

Re: Unable to attach file in web mail

@RPMozley If I hit enter with the focus on the Browse button the FSD opens, so tabbing from the Browse button sets the focus to the Add button. Pressing enter on that reproduces the error as above.

File-Attach.png

Clicking on the filename also opens the FSD. As for the file size @southerner the original file in question is 58KB!

 

RPMozley
Aspiring Pro
Posts: 1,119
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: Unable to attach file in web mail

Hmm... Looks like squirrel mail is [-Censored-], for file attachments anyway.
That's RPM to you!!