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Un-Archive Email

pacrich
Newbie
Posts: 4
Registered: ‎01-11-2018

Un-Archive Email

Hi

 

I know I had plenty of warnings however I didn't expect Plusnet to completely wipe my inbox! I have been told to access the help pages to 'Un-archive' my emails.

I cannot find the relevant help pages (or to open a ticket), so I was wondering if someone can help me on here. 

 

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 271
Fixes: 56
Registered: ‎26-03-2018

Re: Un-Archive Email

Hi @pacrich 

 

I've requested that our Net Ops team unarchive your emails for you. 

 

Once this happens you will need to delete some of these as per the tickets on you account. 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
pacrich
Newbie
Posts: 4
Registered: ‎01-11-2018

Re: Un-Archive Email

Hi. Thankyou for requesting that. However it has been over a week and still the emails have not been unarchived. I desperately need some emails that were archived.

Can someone please unarchive the emails so I can then delete the unimportant ones and save the important ones elsewhere.

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 7,279
Thanks: 762
Fixes: 291
Registered: ‎01-01-2012

Re: Un-Archive Email

Sorry to hear this.

I've processed this manually for you and the e-mail should be restored in the next hour or so

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ald
Newbie
Posts: 1
Registered: ‎13-01-2019

Re: Un-Archive Email

Hi

i need to unarchive and looked for a link to do this

Plusnet Help Team
Plusnet Help Team
Posts: 7,279
Thanks: 762
Fixes: 291
Registered: ‎01-01-2012

Re: Un-Archive Email

@ald Sorry to hear this.

We've requested the e-mails be unarchived for you and this should be done in the next hour or so

Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team