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Two iPhones and one email account - only one can send emails

nordinzaoui
Newbie
Posts: 1
Registered: ‎10-02-2016

Two iPhones and one email account - only one can send emails

My wife and I share the same Plusnet email account.  We recently got iPhones and set up the email details exactly the same on each phone.  Both of us are receiving emails and I can also send emails, but my wife cannot send emails. 
Is there a limit to the number of devices which can send emails on the same account?  Can anyone advise?
Thanks!
1 REPLY 1
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Two iPhones and one email account - only one can send emails

Welcome to the Community forums. Smiley
I'm not aware of any limits which would prevent both devices sending emails. Though you said the email settings are identical are you sure that the failing one doesn't have an errant tick box selected? Are both connected via your home router or is one connecting via a mobile ISP service?
David