Trend Micro blocking and slowing down my email
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Trend Micro blocking and slowing down my email
28-06-2021 10:38 PM
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Over the last few weeks I have been getting issues with my emails getting to people, either:
- rejected and not arriving
- rejected but still arrive
- or being delayed between 3 hours and 3 days
I see from and old thread in 2012 this has happened before with Trend Micro and PlusNet.
Anyone else? Or just me?
Re: Trend Micro blocking and slowing down my email
29-06-2021 6:48 AM
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@TJF Welcome to the forums. Without a little more detail, it is hard to answer your question, and I haven't seen any others reporting issues, so it does rather seem to be just you.
In each of the cases you mention above, we really need to see the rejection reports and full email headers - with personal details removed.
Re: Trend Micro blocking and slowing down my email
29-06-2021 8:30 AM
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It would appear that there are lots of reports of issues using Trend Micro's email filtering services - see Identifying email delays after redirecting mail traffic - Trend Micro Email Security
If you have no problems sending emails direct to Plusnet parties, then the issue must be with your chosen third party email interface service.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Trend Micro blocking and slowing down my email
29-06-2021 9:28 AM
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Thanks for that, @Townman . Maybe I should have checked.😉
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