Transfer of emails/domain
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Transfer of emails/domain
Transfer of emails/domain
09-07-2019 9:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
I have a domain hosted by plus net, call it www.myname.com. My email is me@myname.plus.net but I send and receive emails to me@myname.com and all works ok. I now want to point my emails to a different server as plusnet is not able to offer me an increased mailbox size. To do this I have done 2 things:
Add MX and A records here
Changed my email delivery preferences here:
Not sure if I needed to do both of these things but it seemed logical from what I read.
It’s been 12 hours and my emails still aren’t reaching my new provider. Does everything look correct here? Is there anything I’ve missed?
I did (and still do) want to tranfer the domain itself to the new provider but as such I am currently 2 weeks into an infinite loop between Plusnet CS and their “Network operations” team who I can’t speak directly to and who never get back to me
Really appreciate any help here
Nigel
Re: Transfer of emails/domain
09-07-2019 1:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for reaching out Nigel.
I'm afraid it's not possible for us to register a domain and not also host it.
This means that while we're registering it you'll need to use our nameservers.
If you can PM us the appropriate account username I'd be happy to look into what's happening regarding the transfer.
Re: Transfer of emails/domain
13-07-2019 11:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from Tech Help to eMail
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Transfer of emails/domain
13-07-2019 8:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are the options on configuring PlusNET register domains different according to account history? I’ve just looked at my registered domain email settings and I see that there is an ‘other’ option. Does this permit pointing to a different NX?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Transfer of emails/domain
14-07-2019 12:16 AM - edited 14-07-2019 12:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Townman I've just checked one of my accounts I have a domain hosted on and I think I see what you're referring to.
For as long as I've worked here, I've always been under the impression that we can't change the DNS records of a domain we're registering and based on the OP having attempted this, it's possible that particular functionality in the account may not actually work anymore. Leave this with me though to raise to the appropriate people to investigate further and clarify.
Re: Transfer of emails/domain
14-07-2019 7:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
AFAIK It's true that you can't change the nameservers on a PN registered domain but you can add MX.records.
In theory that would allow use of other mail servers. However many commercial ones will require you to prove ownership of the domain by creating specific TXT records, something that is not possible on PNs DNS control. Even if you can get past that hurdle then you can't use SPF and DKIM since they also require TXT records.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Transfer of emails/domain
15-07-2019 9:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, you can specify most DNS records for a domain that's registered through Plusnet, other than changing the name servers themselves or adding TXT records.
Adding new MX records to point email elsewhere is possible, and provided the records are correctly configured can point email to anywhere else in the world. Whether or not the place you're pointing the records then accepts the email for you is a different matter. There's usually different requirements before commercial email providers will accept email for you, quite often this is TXT records. Though there's usually an alternative method using an invalid MX record or similar.
Re: Transfer of emails/domain
15-07-2019 4:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@JW Cheers for clarifying, that's good to know.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page