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Totalise email not receiving all mails and cannot move mail between folders

becmoore
Newbie
Posts: 3
Registered: ‎16-05-2018

Totalise email not receiving all mails and cannot move mail between folders

‎12-08-2020 4:21 PM

Hi, I have a legacy Totalise email account but I have not been receiving all emails for the past few days. I've tried deleting emails in case it is a space issue but I still am not receiving all emails as normal. When trying to move emails between folders I get the message "Unable to perform operation. No free disk space." The online help isnt working and nobody answers the free phone number. Who can I call for technical support with this please?

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Townman
Superuser
Superuser
Posts: 23,052
Thanks: 9,642
Fixes: 160
Registered: ‎22-08-2007

Re: Totalise email not receiving all mails and cannot move mail between folders

‎12-08-2020 4:34 PM

When you delete the emails, did you then empty the deleted items (trash) folder?

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becmoore
Newbie
Posts: 3
Registered: ‎16-05-2018

Re: Totalise email not receiving all mails and cannot move mail between folders

‎12-08-2020 9:50 PM

Hi, yes I've deleted all mails out of the deleted items folder. It seems to happen intermittently but maybe I've exceeded the size limit.
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