Too much email
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- Re: Too much email
Too much email
15-10-2014 5:04 PM
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I use Thunderbird as my email client and sometimes I get random emails from Plusnet that say
We contacted you recently to ask that you reduce the amount of email you're storing on our servers. Despite sending you this notice, it appears that one or more of your mailboxes still exceeds the maximum amount of email storage we allow - http://www.plus.net/info2/legal/aup.html
Please refer to the above Acceptable Use Policy that states:
"If you exceed a total of 1GB (Gigabytes) of email on our servers for more than a 30 day period it will be removed without notice to you."
I have tried deleting emails and attachments from my computer. I have gone into the server settings in Thunderbird to see if I can deal with the problem there, but can't see anything.
So now I've come online and looked at the various tools in the webmail, but still can't see how to delete stuff. Please can someone help me?
TIA
Re: Too much email
15-10-2014 5:10 PM
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Bob Pullen
Plusnet Product Team
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Re: Too much email
17-10-2014 8:33 PM
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Maybe they've removed some of my stuff already?
I'm a photographer and one of my colleagues insists on sending my hi-res pics, instead of low-res like everyone else, despite me telling him not to. So I can see why it builds up, but can't see anyway of deleting mail off the server.
Any suggestions, please?
Re: Too much email
17-10-2014 9:54 PM
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Re: Too much email
17-10-2014 10:31 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Too much email
20-10-2014 10:44 AM
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For future reference though, deleting stuff from Webmail will remove it from the server.
If you're using IMAP in Thunderbird then deleting from the client should be sufficient.
Shout up if you receive any more notices and I'll look into it further.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Too much email
19-11-2014 2:03 PM
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Can someone from Plusnet please check how much mail I have on the server?
I have deleted all unneeded mail from all my accounts that I can see, but I'm still getting the threating email from Plusnet.
Re: Too much email
19-11-2014 4:37 PM
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If you reply to one of the tickets you've received about this asking for more info on which mailbox and which folders the mail is in we can provide that detail.
Having a very quick look I'd suggest it's the mail in the mailbox beginning with a* that has the large volume of email, hopefully this will help point you in the right direction.
Re: Too much email
23-11-2014 2:15 PM
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(Not sure if I've done this right - my first time on here).
Quote from: honeywooduk Hello
I use Thunderbird as my email client and sometimes I get random emails from Plusnet that say
We contacted you recently to ask that you reduce the amount of email you're storing on our servers. Despite sending you this notice, it appears that one or more of your mailboxes still exceeds the maximum amount of email storage we allow - http://www.plus.net/info2/legal/aup.html
Please refer to the above Acceptable Use Policy that states:
"If you exceed a total of 1GB (Gigabytes) of email on our servers for more than a 30 day period it will be removed without notice to you."
I have tried deleting emails and attachments from my computer. I have gone into the server settings in Thunderbird to see if I can deal with the problem there, but can't see anything.
So now I've come online and looked at the various tools in the webmail, but still can't see how to delete stuff. Please can someone help me?
TIA
Re: Too much email
23-11-2014 5:36 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Too much email
29-11-2014 1:59 PM
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Re: Too much email
29-11-2014 2:35 PM
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I understand this can be found by the individual mailbox owners via the we mail interface.
On the various occasions I have received the bad boy email I have asked support for this info, suggesting that if automated if could save everyone effort. I have also pushed the idea recently in the direction of one who is looking for quick win customer feature improvements.
One waits to see what happens.
Kevin
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