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Thunderbird email login problem

Community Veteran
Posts: 17,566
Thanks: 1,535
Fixes: 18
Registered: 06-11-2007

Thunderbird email login problem

I am setting up my wife`s new Dell laptop, and using the latest download of Thunderbird as email client.... Laptop is running W7 64 bit.
So far, I have managed to complete the initial setup, and have received mail on her computer, addressed to her, as would be expected....
however, when I try to send an email to my email address, to my laptop, I get a message
Quote

Login to server relay.plus.net failed

how do I rectify this problem, as the password is accepted to release the mail FROM the server mail.plus.net..... why is it not accepting the password for relay.plus.net?
2 REPLIES
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Thunderbird email login problem

Because you've used the wrong username/password?
For outgoing mail, if you are connected to the Plusnet network you don't actually need a username/password. Otherwise it has to be the main account username and password (not username+mailbox).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 17,566
Thanks: 1,535
Fixes: 18
Registered: 06-11-2007

Re: Thunderbird email login problem

OK... thanks... found the answer...
Thunderbird Toolbar > Account settings > scroll down to > Outgoing Server (SMTP) > Highlight the description > click on Edit > change the user name to ....... (my username) ..
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