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The following recipient(s) could not be reached: 550 ......recipient rejected - relay denied

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Hooked
Posts: 8
Registered: ‎28-06-2017

Re: The following recipient(s) could not be reached: 550 ......recipient rejected - relay denied

i contacted plusnet about the issue and they told me to contact the community for help

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Superuser
Superuser
Posts: 16,316
Thanks: 6,624
Fixes: 56
Registered: ‎22-08-2007

Re: The following recipient(s) could not be reached: 550 ......recipient rejected - relay denied

Ah as I thought - condition 3 applies - you have left PlusNet, you appear to have not purchased an email retention option, you are no longer permitted to use the relay service by design.  This is not an error.

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Superuser
Superuser
Posts: 16,316
Thanks: 6,624
Fixes: 56
Registered: ‎22-08-2007

Re: The following recipient(s) could not be reached: 550 ......recipient rejected - relay denied


MisterW wrote:

 That doesn't sound right! You can find details on the required settings here https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/


Its very right!

To use the PlusNet relay you need a paid for subscription service - either a Broadband service or a retained email service - if the user has neither, they cannot use the relay.

The OP stated that they have left PlusNet, but they have not stated that they are paying for the continued use of email.

@MisterW Changed his mind after posting! Cheesy

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Superuser
Superuser
Posts: 8,792
Thanks: 2,073
Fixes: 144
Registered: ‎30-07-2007

Re: The following recipient(s) could not be reached: 550 ......recipient rejected - relay denied

Yes, iI saw the OP's subsequent post after I'd posted and realised exactly what the problem was.

Now if only the forum warned you that a new post had been made Roll_eyes

Oh! I forgot , the old system used to do just that...

 

 

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Plusnet Help Team
Plusnet Help Team
Posts: 17,720
Thanks: 5,568
Fixes: 943
Registered: ‎21-04-2017

Re: The following recipient(s) could not be reached: 550 ......recipient rejected - relay denied


@noelhb wrote:

this problem only occurred when i terminated my plusnet contract. ever since then i cannot send emails.  i've been told it's a plus net error  - when you cancel plusnet


@MisterW wrote:

 In that case you need to send emails using your new ISP mail server not the plusnet one. As @Townman says, you will not be able to use the Plusnet one if you don't have an account

Bingo. If I'm looking at the correct account (the one from your forum details), I'm surprised that you're able to receive emails at all, because your account is closed and the mail components destroyed.

 

Mind sending me a private message with your Plusnet email address so I can double check and see what I can do to help?

Click here: https://community.plus.net/t5/notes/composepage/note-to-user-id/45633

 

Anoush.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team