The following recipient(s) could not be reached: 550 ......recipient rejected - relay denied

[#1]

Hi 

I'm new to this so not sure if i'm in the right place - whenever i try and send an email from my computer i keep getting the following message - The following recipient(s) could not be reached: 550 ......recipient rejected - relay denied 

i am receiving emails but cannot send them - i would appreciate some help or being pointed in the right direction.

many thanks 

[#2]

Is this to one person specifically? That error suggests that their email address may be invalid.

[#3]

hi  - no it's to everyone who i try and send mail to

[#4]

Can you private message me with the full error including any addresses it's showing please.

[#5]

hi Chris - how do i private message you? 

[#6]

@Chris , '550 relay denied" , sounds more like a problem with the outgoing SMTP server settings ?

@noelhb what email client are you using and what settings do you have for the outgoing server ?

[#7]

Possibly, however it was this bit that I saw:

.recipient rejected

@noelhb Please send me a private message me here

[#8]

Hi

I've been told that this is the problem before  - i just don't know how to solve it!

[#9]

@Chris yes, but the recipient rejected is just a consequence of the relay denied.

[#10]

Hi MisterW

sorry i'm not too good at this - how do i find this info you are asking for 

[#11]

You must have configured some email settings on your computer somewhere ?

There will be settings for incoming mail and settings for outgoing mail servers 

Incoming ones are either IMAP.plus.net or mail.plus.net , outgoing one is relay.plus.net

Without knowing which email client you are using it's not possible to tell you where these settings can be found

[#12]

---

@Chris wrote:

Possibly, however it was this bit that I saw:

.recipient rejected

---

And that @Chris can be the problem with many email systems - the error messages they return belies the real problem, like for example when a client reports a password error ... when there is no darned connection to the service at all.

@noelhb,

Can you describe the situation a bit more clearly please?

Is your PlusNet account active?

Is this computer / phone connected to PlusNet's network?

Do you have a paid for PlusNet subscription of some kind?

The error is not unlike that you might expect if...

• Your Plusnet account is not yet activated - whilst you can receive emails at your Plusnet account immediately after it is set up, you cannot send emails via relay.plus.net until after the account is activated.
• If your computer / phone is not connecting via the PlusNet network to relay.plus.net then you must use AUTHENTICATED access using your PlusNet username and password.
• Have you moved away from PlusNet and not paid for the retention of your PlusNet email services?  In that situation you cannot use relay.plus.net

[#13]

hi the incoming mail server pop3  and th outgoinh mail server smtp are both my email address

[#14]

hi

this problem only occurred when i terminated my plusnet contract. ever since then i cannot send emails.  i've been told it's a plus net error  - when you cancel plusnet

[#15]

 In that case you need to send emails using your new ISP mail server not the plusnet one. As @Townman says, you will not be able to use the Plusnet one if you don't have an account