The Vanishing Inbox Mails

colchris · ‎12-12-2012

Suddenly emails received beyond 'Last Week' are being apparently auto-deleted. I seem to remember from years ago that there used to be a facility to adjust the length of time that emails remained in view. If this is no longer the case, what would be the remedy for this sudden mystery?

Minxymoo · ‎22-07-2009

I feel your pain I’m having a similar issue.

https://community.plus.net/t5/Email/Does-Plusnet-removed-emails-from-Deleted-Items-after-a-period-of...

Townman · ‎22-08-2007

@Minxymoo

Your issue is specifically in respect of items deleted by the user and being retained in the trash folder.

@colchris

You refer to the INBOX, but you do not indicate how you are accessing the mailbox. Many IMAP email clients will limit the size of the email history they hold (sync) to the device to save space on it. It might be worth checking the "emails to sync" setting.

If you access the mailbox using webmail, can you see contents older than 7 days?

Are you by chance using Outlook with emails grouped by age? I once had a friend who reported that they never saw an email until the day after they had received it ... they were using Outlook with groups and had the "TODAY" group collapsed, thereby emails were not readily visible until they rolled over into the "Yesterday" group. Might you possibly have the "Older than one week" groups collapsed?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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colchris · ‎12-12-2012

Minxymoo - they're not items deleted by me, and there is nothing in my trash folder.

Townman - I'm using eM Client, and retain certain emails in my Inbox to keep track of conversations with their senders, of which there were about 20 dating back some time. What does show in full are sent emails. Webmail shows the same as the desktop. At the moment it looks as though the Inbox may be building again, so will be back on here if that's not the case. Thankyou for your interest.

Townman · ‎22-08-2007

Just to be clear, is your eM client configured as POP3 or IMAP?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

colchris · ‎12-12-2012

IMAP

cq20v · ‎26-11-2020

All my sub folders have disappeared today - webmail is a joke now and as for trying to get hold of customer services....forget it. Been with Plusnet / Force 9 for over 10 years and cannot believe how bad it has become.