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Tellig me I have a problem

Bea
Newbie
Posts: 3
Registered: ‎30-08-2013

Tellig me I have a problem

‎15-11-2013 3:34 PM

Plusnet assist keeps telling me I have a problem.  This is clearly true as I can't send emails from one of my accounts.  However,  when I tell it to "fix" a blank screen loads.  When I tell Plusnet assist to ignore it reposts the warning every couple of minutes.
Any ideas?  the account that's the problem is one I keep mainly for Samaritans work so I would find it difficult to abandon it.
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MisterW
Superuser
Superuser
Posts: 14,698
Thanks: 5,493
Fixes: 393
Registered: ‎30-07-2007

Re: Tellig me I have a problem

‎15-11-2013 3:40 PM

Quote
as I can't send emails from one of my accounts
Is that a Non PlusNet email account ? are you trying to send email via a different ISP mail server ? You will need to change the account to send via the PlusNet server, relay.plus.net

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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