TLS Certificate on IMAP Server 'imap.force9.net' to Support Outlook iOS App

neilhobbs · ‎28-09-2015

Hi,
I have recently tried to configure the Microsoft Outlook iOS app to communicate with the Force 9 IMAP Mail server 'imap.force9.net' - but it fails to connect, I have been in contact with Microsoft who has told that the server doesn't appear to have TLS enabled on it. Looking at the website http://www.checktls.com it doesn't have one.
Does anyone know if there is any plans to enable this security?
I am accessing the IMAP server from a Sky Broadband connection and I send outgoing mail through an SMTP2Go server.
I am accessing this server from successfully from within the native iOS Mail app fine, as well as Outlook 2016 for Windows install - so I know that my settings are fine.
I have asked Microsoft if there is any way to disable the requirement for using TLS - I am waiting for a reply from them.
Has anyone got a similar set up or can offer advice on how to get this working?
Many thanks in advance
Neil

Townman · ‎22-08-2007

Hi Neil,
That is to do with SSL support. PlusNet do not presently support it. You need to configure the email client to not use SSL.
Kevin

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neilhobbs · ‎28-09-2015

As per the closed thread;
Hi Kevin,
Thanks for coming back on this.
Transport Layer Security (TLS) is the replacement for Secure Socket Layer (SSL) - its is similar but different.
I therefore assume that as Plusnet doesn't support/provide SSL, they won't be supporting TLS either. I have asked Microsoft how I can disable the TLS requirement, as the app doesn't appear to enable a user to switch off the requirement.
Is there a plan to implement TLS?
Many thanks in advance,
Kind regards,
Neil

dvorak · ‎11-01-2008

mod:note
merged reply in from locked thread to make things clearer

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Townman · ‎22-08-2007

Quote from: neilhobbs
I therefore assume that as Plusnet doesn't support/provide SSL, they won't be supporting TLS either. I have asked Microsoft how I can disable the TLS requirement, as the app doesn't appear to enable a user to switch off the requirement.
Is there a plan to implement TLS?

Neil,
There is this protracted saga - http://community.plus.net/forum/index.php/topic,132198.0.html ;

Kevin

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

neilhobbs · ‎28-09-2015

Hi Kevin,
Thank you for the update.
I have just seen. I have only joined the forum today so I wasn't aware. I have updated the main thread now.
This can be close down.
Kind regards,
Neil