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Swansea university website in email marked as containing spam or virus

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Dabbler
Posts: 19
Thanks: 3
Registered: ‎31-05-2018

Swansea university website in email marked as containing spam or virus

The following website generates the above message : http://specific.eu.com/construction-starts-on-homes-that-will-generate-store-release-their-own-energ... It's obviously the specific.eu.com that causes the error, I've had this before with cuba solidarity and this was the answer : "This page has been flagged as a potential spam/virus source from Cloudmark Global Threat Network and we're trying to remove it from their list." Is it these people again with a false positive? Thanks.
13 REPLIES 13
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Plusnet Help Team
Plusnet Help Team
Posts: 17,722
Thanks: 5,568
Fixes: 943
Registered: ‎21-04-2017

Re: Swansea university website in email marked as containing spam or virus

It's possible it's been flagged as spam in error.

Are you able to mark it as not spam when you go to webmail?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 19
Thanks: 3
Registered: ‎31-05-2018

Re: Swansea university website in email marked as containing spam or virus

I don't know how that is possible, it's not me blocking it.
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Plusnet Help Team
Plusnet Help Team
Posts: 17,722
Thanks: 5,568
Fixes: 943
Registered: ‎21-04-2017

Re: Swansea university website in email marked as containing spam or virus

You should see an option to mark or unmark an email as spam by logging into webmail.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 19
Thanks: 3
Registered: ‎31-05-2018

Re: Swansea university website in email marked as containing spam or virus

Isn't that only for messages received?
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Plusnet Help Team
Plusnet Help Team
Posts: 17,722
Thanks: 5,568
Fixes: 943
Registered: ‎21-04-2017

Re: Swansea university website in email marked as containing spam or virus

Sorry I think I've misunderstood this.

Where about are you seeing this error message?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 19
Thanks: 3
Registered: ‎31-05-2018

Re: Swansea university website in email marked as containing spam or virus

When I send an email containing the link.
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Plusnet Help Team
Plusnet Help Team
Posts: 17,722
Thanks: 5,568
Fixes: 943
Registered: ‎21-04-2017

Re: Swansea university website in email marked as containing spam or virus

Thanks for the clarification.

If you receive a bounce back can you send me a PM with the headers?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 19
Thanks: 3
Registered: ‎31-05-2018

Re: Swansea university website in email marked as containing spam or virus

It doesn't bounce, it never gets sent.
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Plusnet Help Team
Plusnet Help Team
Posts: 17,722
Thanks: 5,568
Fixes: 943
Registered: ‎21-04-2017

Re: Swansea university website in email marked as containing spam or virus

Ah. Could you PM me the date/time you're trying to send the email, and the email address you're trying to send to?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 19
Thanks: 3
Registered: ‎31-05-2018

Re: Swansea university website in email marked as containing spam or virus

Try it yourself send an email to yourself containing: http://specific.eu.com/
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Plusnet Help Team
Plusnet Help Team
Posts: 17,722
Thanks: 5,568
Fixes: 943
Registered: ‎21-04-2017

Re: Swansea university website in email marked as containing spam or virus

I've just tried that now using my internal e-mail address to another internal address, and the e-mail was sent successfully and received on the other side. I've also sent an e-mail from my email address in the format of mailbox@username.plus.com to my internal address and that's gone though not received.

 

I've raised a task with our network operations team to investigate this further and I'll update you when I know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 19
Thanks: 3
Registered: ‎31-05-2018

Re: Swansea university website in email marked as containing spam or virus

ok. thanks.
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Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Swansea university website in email marked as containing spam or virus

No problem.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team